Coinstore vs Bitso: Fees, Security, Features & Which to Choose (2025)

Trying to choose between Coinstore and Bitso This side-by-side comparison reveals total cost (fees + spreads), security & licenses, coins/derivatives, deposits/withdrawals, and app quality. In 2 minutes you’ll see who wins for beginners, active traders, and long-term holders. Clear pros/cons, a quick verdict, and safe links to get started.

Last updated on August 16, 2025

Coinstore

Bitso

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Available Countries

United States

Europe

Yes

Latin America

Yes

India

Yes

China

Canada

Yes

United Kingdom

Yes

United States

Europe

Yes

Latin America

India

China

Canada

United Kingdom

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Coinstore is ideal if:

If you value broad crypto exposure and early-stage token access, Coinstore gives you hundreds of assets, frequent launchpad listings, spot and futures markets, plus staking and IEO options.
If intuitive design and mobile-first trading matter, its sleek interface and fully featured app make it beginner-friendly yet functional for seasoned traders.
If security and operational reliability are top priorities, it employs strong safeguards—cold storage, multi-sig wallets, real-time risk controls—though some community reviews note occasional trust concerns.

Bitso is ideal if:

Latin America–centric users: Tailored for users in Mexico, Brazil, Argentina, and Colombia with local currencies, payments, and regulatory coverage, offering a seamless regional crypto experience.
Beginners who value simplicity: Its intuitive interface and easy onboarding make it a solid entry point for anyone new to crypto trading.
Crypto holders seeking flexible future options: Features like Bitso+ (earnings on your holdings with no lock-ups) and a growing suite of tools make long-term crypto use more rewarding.

Coinstore isn’t ideal if:

If you want smooth fiat on-ramp/off-ramp capability, Coinstore’s crypto-only deposits and withdrawals limit seamless transitions with traditional currency.
If you expect fast, reliable customer support, multiple user reports highlight slow responses, unresolved tickets, and issues during high-volatility periods.
If you prioritize regulatory security, Coinstore’s limited licensing and operating in unregulated or gray jurisdictions may offer less legal protection and recourse.

Bitso isn’t ideal if:

…you live outside Latin America: Access and services are focused mainly on countries like Mexico, Argentina, Brazil, and Colombia, limiting availability elsewhere.
…you need a wide range of cryptocurrencies: Bitso’s portfolio is effective for mainstream assets, but lacks the extensive variety offered by larger global exchanges.
…you value fast, hands-on support: Customer service primarily relies on tickets and digital channels, which can result in slower response times when urgent help is needed.

Fees & Total Costs

Spot Maker/Take

Coinstore applies a flat 0.2% maker and 0.2% taker fee for spot trading regardless of volume, offering no stated discounts tied to holdings of a native token or tiered volume structure.

Bitso applies a tiered maker–taker structure where fees decrease as your 30-day trading volume increases; for instance, in the USD (USDC) market, maker rates range from ~0.25% at low volumes to ~0.04% at the highest tiers, with taker rates starting around 0.30% and dropping to about 0.05%—there’s no native token discount program.

Futures/Derivatives

Perpetual futures trades charge maker fees of 0.02% (reduced from 0.025%) and taker fees of 0.06%, while funding rates apply periodically on open positions to align with spot market prices.

maker/taker and funding

Average Spreads on Liquid Pairs

Though not published directly, Coinstore’s flat-fee structure and spot liquidity suggest spreads in major pairs remain competitive and tight—suitable for standard crypto trading.

While Bitso doesn’t publish exact spread figures, available data and reviews suggest it maintains competitive spreads on major, liquid pairs, though not necessarily as tight as ultra-high-volume global platforms.

Fiat Deposits & Withdrawals

Fiat access is enabled via third-party partners like Mercuryo, Banxa, or Paxful using methods such as card payments or bank transfers; Coinstore doesn’t charge for this, but the providers may, and fiat-to-crypto conversion times can range from minutes up to several hours.

methods, fees, timings

On-chain Withdrawals

Coinstore charges the network’s actual blockchain fee for withdrawals—dynamic and network-dependent (e.g., BTC, ETH, TRX)—with no fixed platform-added rate.

fixed vs dynamic fees per network (BTC, ETH, TRX, etc.)

Hidden Costs

There are no reported inactivity fees or express-KYC charges, but conversion rates may differ subtly depending on the fiat provider; Coinstore itself does not layer on hidden surcharges.

currency conversion, inactivity, expedited KYC, etc.

Real-World Cost Example: “€500 BTC

Buying €500 worth of BTC via a fiat-crypto provider yields USDT/USDC credited—no Coinstore fee—then trading that for BTC incurs a 0.2% spot fee plus usual bid-ask spread; if withdrawing on-chain, you’ll also pay the dynamic network fee.

“Buying €500 in BTC” (fee + spread + withdrawal)

Crypto Offering & Trading Features

Number of Coins & Pairs

Coinstore lists roughly 380+ cryptocurrencies across 410+ USDT-denominated pairs, and its top 20 by 24-hour trading share include heavyweights like BTC/USDT, ETH/USDT, SOL, XRP, BNB, DOGE, TRX, among others.

Bitso offers around 100 trading pairs and supports roughly 55–100 cryptocurrencies, with top-volume instruments like BTC, ETH, XRP, SOL, and USDC featuring prominently among the top 20 by liquidity.

Product Range

The platform offers spot trading, perpetual futures with up to 100× leverage, Earn programs (staking), crypto Launchpad features, and API access; however, it does not support options, ETFs, margin beyond futures, copy trading, grid bots, DCA automation, or lending.

Bitso provides spot trading plus a flexible staking/earn product (Bitso Earn) and fiat-crypto remittances (via Bitso Shift), but it does not offer margin, derivatives (futures/options), ETFs, lending, copy trading, grid bots, or automated DCA strategies.

Liquidity

Recent data shows daily trading volume around $4B, with aggregated BTC/USDT volume surpassing $1.6B and ETH/USDT around $2B—demonstrating strong liquidity and depth for those core pairs.

Daily volumes for major pairs like BTC/USDT and ETH/USDT run into the tens of millions USD, offering sound liquidity and stable order-book depth, though not as deep as global mega-exchanges.

Tools

Coinstore supports basic order types (market, limit), TradingView charts, and API/WebSocket trading, but lacks advanced order features like stop-limit, OCO orders, price alerts, or native order-management tools.

Bitso supports market, limit, stop-loss, and stop-limit orders, integrates with TradingView for advanced charting, offers price alerts, and provides robust API/WebSocket access through its Bitso Alpha platform.

Geographic Restrictions by Product

Certain features—including derivatives, Launchpad, and Earn—are restricted in regions such as Mainland China, Hong Kong, Singapore, the U.S. (and territories), Iran, North Korea, and Syria.

Certain advanced features like staking and fiat on-ramps are limited to Latin American residents; derivatives and margin aren’t offered at all, and access is restricted outside these primary markets.

Innovation

Coinstore stands out with its Launchpad token sales, enabling early project participation, and an Earn program offering staking-like yield, often including both flexible and locked-duration options for yield seekers.

Bitso excels with its flexible-earn staking (withdraw anytime, weekly rewards) and has broadened coverage into emerging DeFi space by adding new tokens like HYPE, though it doesn’t currently run launchpads or locked-pool offerings.

Security, Regulation & Custody

Operating Entity & Jurisdiction

Coinstore is operated by COINSTORE PTE. LTD., a company incorporated in Singapore around 2020; its headquarters and legal operations fall under Singapore’s jurisdiction framework.

Bitso operates under the legal entity Badger Technology Company Ltd, incorporated in Gibraltar, with operations stretching across Latin America since its launch in 2014 out of Mexico City.

Licenses/Registration

There’s no confirmed evidence that Coinstore holds formal VASP or MiCA registration, suggesting it’s not licensed under European or similar regulatory regimes.

The platform holds a pioneering DLT license from the Gibraltar Financial Services Commission and operates in Mexico under the local Fintech law as an authorized payment institution (IFPE).

Custody

Coinstore appears to manage assets in-house rather than through external custodians; no public proof-of-reserves, audits, or explicit cold storage percentages are provided on its platform.

Bitso uses its own custody infrastructure, reinforced with multi-signature controls and disaster recovery via CoinCover, and offers transparency through real-time security metrics via its Trust Center.

Insurance & Protection Funds

There’s no indication that Coinstore offers any form of insurance coverage or dedicated protection fund for user assets.

Bitso has complemented its digital-asset protection by partnering with CoinCover to provide additional risk mitigation and recovery mechanisms for user funds.

Incident History

Coinstore has no widely known history of hacks, regulatory suspensions, account freezes, or public fines, indicating a relatively clean incident record in the publicly available data.

To date, Bitso has not experienced any known hacks or security breaches, and it has a track record of uninterrupted service without suspensions or major compliance penalties.

Risk Controls

The platform employs standard security features such as 2FA, and may offer API permissions and anti-phishing safeguards, but lacks mention of features such as address whitelists or granular sub-account controls.

The platform enforces robust risk safeguards including two-factor authentication (2FA), phishing prevention, transaction whitelists, and granular API permissions for institutional users.

Transparency

Coinstore does not publish monthly transparency reports or share public wallet addresses for client auditing, nor does it provide a formal SLA or guaranteed uptime documentation.

In the interest of openness, Bitso shares live security and compliance metrics in its Trust Center, though it does not produce regular reserve or transparency reports or public wallets.

Deposits, Withdrawals, KYC & Support

Fiat Deposit Methods

Coinstore enables fiat deposits through third-party providers like Mercuryo, Banxa, or Paxful—accessible via “Buy Crypto”—offering payment methods such as bank transfers, credit/debit cards, or e-wallets; transaction limits vary depending on the provider, with options typically starting at around $10, and completion times ranging anywhere from minutes to several hours or sometimes up to a day, depending on process and KYC timing

Bitso accepts fiat deposits via local bank transfers (e.g., SPEI in Mexico, Pix in Brazil), digital dollars through Payoneer, and in some markets, card deposits; minimum and maximum deposit amounts vary based on local regulations and bank systems, and transfer times generally align with domestic banking hours.

Supported Fiat Currencies & Conversion

KYC (Verification Levels)

Coinstore employs two KYC tiers—Basic and Advanced—which unlock progressively higher withdrawal limits; for example, Basic allows single withdrawals up to 4,000 USDT and daily totals of 10,000 USDT, while Advanced increases these to 50,000 USDT per transaction and 300,000 USDT daily

There are typically three KYC tiers

Withdrawals

Withdrawals are subject to your KYC level limits, are processed via standard blockchain networks (e.g., ERC-20, TRC-20, BEP-20), and typically complete in alignment with network congestion—Coinstore itself doesn’t impose fixed withdrawal fees but passes on the actual network charges, and transactions may include necessary memos or tags depending on the coin

Limits, Timing & Networks

Customer Support

Coinstore offers 24/7 customer support through email, a live chat interface, and ticket submission; however, a call center is not available, and user feedback frequently notes delays and drawn-out resolution times, despite live-chat access being technically continuous

Bitso provides support through live chat and an extensive Help Center ticket system, with response times typically within 24–48 hours and a rich knowledge base to guide users.

Languages & Localization

The platform and help center support multiple languages—including English, simplified and traditional Chinese, Bahasa Indonesia, and Korean—while displaying transaction amounts in local fiat formats where supported; however, localized regulatory disclosures vary depending on user region

The platform operates natively in English, Spanish, and Portuguese, displays fees in relevant local currencies, and tailors its services to comply with regional legal and regulatory frameworks.

App Quality & Stability

Coinstore’s app utilizes TradingView integration for charting and appears to be regularly updated, offering a responsive mobile and web trading experience; although there’s no publicly available data on crash rates or explicit stability metrics, the platform does emphasize a seamless UI in partnership with TradingView tools.

Bitso’s mobile app (available for iOS and Android) mirrors the web platform in functionality and offers a smooth trading experience with strong user reviews, suggesting stability and regular updates.

Experience, Performance & Ecosystem

UX/UI

Coinstore delivers a clean and intuitive interface tailored for newcomers, without separate “Lite” and “Pro” tiers; there’s no steep learning curve, making it especially approachable for casual or first-time traders, though advanced users may find some features limited.

Bitso caters to different skill levels by offering a stripped-down classic mode for newcomers and the more advanced Alpha Pro interface for serious traders—both seamlessly blend intuitive design with enhanced charting and order tools, making the learning curve manageable yet scalable.

Performance

The platform tends to execute trades with acceptable speed, but during high-volatility spikes, users report occasional app lag and platform instability; bull-market KYC queues have sometimes delayed onboarding or higher-tier access.

Bitso’s Alpha Pro is optimized for fast trade execution and generally maintains uptime even during busy periods; however, during bull markets, KYC queues can lengthen, occasionally delaying full access for new users.

Education

Coinstore offers basic educational content and news via its platform, but lacks a dedicated academy, demo simulator, or Spanish-language learning materials—leaving room for improvement for non-English speakers and hands-on practice features.

Although Bitso doesn’t offer a trading simulator or demo, it does provide educational content—including guides and insights—in Spanish across its blog and Help Center, making it accessible for Spanish-speaking users seeking self-guided learning.

Community

Coinstore maintains official Telegram channels for updates and community interaction, and runs a referral program offering standard 30% trading fee rebates (up to 60% for affiliates) on spot and futures trades—though no web forums or Discord server appear available.

Bitso fosters community engagement through active channels like official Telegram groups and a referral program, though it doesn’t operate a public forum or Discord server specifically for user discussions.

Integrations

The platform includes its own built-in charting tools and APIs for automation, but it does not support TradingView integration, external trading bots, or tax/accounting tool compatibility—limiting ease of integration with third-party trading ecosystems.

Bitso integrates directly with TradingView, enabling charting and analysis of its full spot-pair range; it also supports external integration via its robust API, though it lacks built-in tax tools or direct accounting integrations.

Who Each One Is Best For

Coinstore is best suited for beginner to intermediate crypto traders who value simplicity, access to a wide asset range, and mobile-first convenience; it’s less ideal for advanced traders seeking deep analysis tools, full automation, or comprehensive educational modules.

Bitso offers an ideal blend of simplicity and capability for Latin American users—from beginners enjoying the clean interface to intermediate traders accessing Alpha Pro—making it less suited for algorithmic traders, simulator users, or those needing integrated financial tooling.