Pionex vs Orbix: Fees, Security, Features & Which to Choose (2025)

Trying to choose between Pionex and Orbix This side-by-side comparison reveals total cost (fees + spreads), security & licenses, coins/derivatives, deposits/withdrawals, and app quality. In 2 minutes you’ll see who wins for beginners, active traders, and long-term holders. Clear pros/cons, a quick verdict, and safe links to get started.

Last updated on August 16, 2025

Pionex

Orbix

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Available Countries

United States

Yes

Europe

Yes

Latin America

Yes

India

Yes

China

Canada

Yes

United Kingdom

Yes

United States

Europe

Latin America

India

China

Canada

United Kingdom

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Pionex is ideal if:

If you value trading automation: Pionex is perfect for you with its built-in, cloud-based trading bots—free to use, no coding needed, and designed for hands-off strategies.
If you’re a beginner in crypto or bots: You’re in luck—user-friendly interface paired with in-depth tutorials makes it easy to get started and understand each bot’s purpose.
If you want flexibility and broad exposure: Pionex offers wide asset access plus both manual and automated tools under one roof, ideal if you like switching between trading styles.

Orbix is ideal if:

Streamlined and intuitive platform Orbix prioritizes simplicity and ease of use, with a clean interface, mobile app, and user-friendly tools like Wallet Lock and real-time price alerts.
Strong local credibility in Thailand Regulated by Thailand’s SEC and backed by a prudent coin-selection process, Orbix offers a sense of trust and compliance within its home market.
Layered security for peace of mind Implements advanced measures—such as ISO-certified infrastructure, encryption, and two-factor authentication—to secure user assets and data.

Pionex isn’t ideal if:

If you prefer fiat deposits and simplicity: Pionex doesn’t support direct fiat-to-crypto deposits, so newbies must first buy crypto elsewhere and transfer it in.
If you want risk-free practice: There’s no demo or virtual trading—every bot requires real funds, which might deter cautious beginners.
If you need instant, low-cost withdrawals: Some users report high fixed withdrawal fees and occasional delays, making it less convenient for quick exits or small transfers.

Orbix isn’t ideal if:

Limited asset variety Orbix supports only around 33 cryptocurrencies, which may restrict trading choices compared to more expansive platforms.
No advanced or passive features It currently offers no margin, futures, staking, or copy-trading options, limiting portfolio-building flexibility.
Support delays under pressure While help is available 24/7, response times can lag during peak activity, which could be frustrating in time-sensitive situations.

Fees & Total Costs

Spot Maker/Take

Both spot makers and takers pay a flat rate (around 0.05%) across all volume tiers, though VIP users with high volume may receive reduced maker fees as they climb VIP levels.

Spot fees are flat, around 0.25% for both maker and taker, with modest volume-based discounts for high-volume traders—no native-token fee reduction program is mentioned.

Futures/Derivatives

Futures trading starts around 0.02% maker and 0.05% taker, with maker fees dropping further for VIP users; there’s no separate funding fee charged by Pionex, though users receive or pay the prevailing funding rate as per the perpetual contract—the profit or cost depending on market direction.

Orbix does not offer futures or derivatives trading, so there are no associated maker, taker, or funding costs.

Average Spreads on Liquid Pairs

Pionex doesn’t publish exact spreads; however, based on industry norms and the platform’s aggregation model, spreads are typically tight and highly competitive on major pairs like BTC/USDT and ETH/USDT.

Typical bid–ask spreads hover around 1%, reflecting moderate liquidity even in major pairs like BTC/USDT or ETH/USDT.

Fiat Deposits & Withdrawals

You can deposit via credit/debit cards—with modest percentage fees depending on region—or via free SEPA (for EUR), Faster Payments (for GBP), and PIX (for BRL), with processing ranging from instant to a few business days; withdrawal fees vary especially for fiat, often via third-party gateways.

You can deposit via bank transfer, credit/debit card, or crypto—with deposits generally free and fiat withdrawals incurring a small flat fee (e.g., ~20 THB), while processing times range from same day up to a few business days.

On-chain Withdrawals

Withdrawal fees depend on the blockchain used—some are set (like BTC’s 0.0005 BTC), while token transfers on networks like Ethereum, TRON, or BNB Smart Chain follow either fixed or network-based pricing per coin listed.

Crypto withdrawals are charged per network, such as a fixed ~0.0005 BTC for Bitcoin, with other chains like Ethereum or TRON likely following similarly static network-based fee structures.

Hidden Costs

There are no inactivity or platform maintenance fees, but third-party fiat deposit methods may incur conversion charges; express KYC or related services aren’t publicly detailed, so any extra cost may come from external providers.

There are no overt hidden charges to be aware of—standard trading and network fees apply, and there’s no mention of inactivity, express-KYC, or conversion surcharges beyond typical exchange operations.

Real-World Cost Example: “€500 BTC

Suppose you credit €500 via SEPA (no deposit fee), convert to USDT or BTC via a 0.05% trade (small fee plus tight spread), then withdraw BTC on-chain (e.g., a 0.0005 BTC fee)—your total cost would include that small trading fee, potential slippage, and the network withdrawal charge.

Buying €500 worth of BTC would incur roughly 0.25% trading fee, a ~1% spread cost, and then a small fixed network withdrawal fee—meaning your €500 results in slightly less BTC plus a minor deduction when withdrawing, all based on standard rates, not promotional or variable offers.

Crypto Offering & Trading Features

Number of Coins & Pairs

Pionex lists over 120 cryptocurrencies and maintains more than 200 trading pairs, with the top 20 by volume largely featuring major tokens like BTC, ETH, BNB, SOL, XRP, ADA—though exact rankings shift frequently.

Orbix offers around 33 to 41 cryptocurrencies, with a similar number of trading pairs; the top 20 by volume include major tokens like BTC, ETH, USDT, ADA, DOGE, SOL, XRP, DOT, and others—as reflected in their most traded pairs list.

Product Range

Pionex offers spot trading, leveraged futures (up to 100×), numerous free built-in bots (grid, DCA, arbitrage, TWAP, spot-futures, margin-grid, reverse grid, Infinity Grid, etc.), plus copy trading; it also supports P2P fiat conversion, staking/earn programs, but doesn’t appear to provide options, ETFs, or crypto-lending services.

Orbix currently supports only spot trading, with no margin, perpetuals, options, crypto ETFs, staking/earn, lending, copy-trading, grid bots, or automated DCA features available.

Liquidity

Pionex aggregates liquidity from major exchanges like Binance and Huobi, delivering high 24-hour volumes—reported in the tens of billions—and deep order books on BTC and ETH, ensuring tight execution and reliable bot performance.

Trading volume is modest—typically in the low six figures (e.g., ~$100K–$600K USD), with average bid-ask spreads around 1%, indicating moderate liquidity in BTC/ETH markets.

Tools

The platform supports limit, market, stop, and OCO orders, alongside bot-driven strategies; while it offers customizable dashboards and APIs, there’s no native TradingView integration, so users rely on built-in charts or external tools.

The platform includes market and limit orders, plus stop-like features (e.g., OCO functionality), along with real-time charts, basic alerts, and public API support—but no native TradingView tool.

Geographic Restrictions by Product

Derivatives and advanced instruments like futures may be unavailable in certain regions (e.g., specific countries within Europe or Asia), while others are limited to spot and bot trading depending on local regulations.

Certain markets—such as the United States, China, Iran, Iraq, and similar regions—may face access restrictions, limiting availability of services in those jurisdictions.

Innovation

Pionex doesn’t currently offer launchpads or launchpools, but it distinguishes itself with flexible earn programs and an ever-evolving lineup of AI-enhanced bots that automate strategies 24/7 without locking funds—championing passive innovation over token-sale hype.

Orbix currently lacks common innovation modules like launchpad, launchpool, flexible vs locked “earn” options, or other high-growth DeFi-style offerings—its design remains focused on core, regulated spot trading.

Security, Regulation & Custody

Operating Entity & Jurisdiction

Pionex operates through its global platform headquartered in Singapore (launched in 2019) and a U.S.-specific platform, Pionex.US, registered in Princeton, New Jersey—with each entity governed under its own legal structure.

Orbix operates under Orbix Trade Co., Ltd., founded in March 2017, headquartered in Bangkok, and is a subsidiary of Unita Capital within the Kasikornbank group, giving it strong institutional backing.

Licenses/Registration

It’s officially registered as a Money Services Business (MSB) with FinCEN in the U.S., but does not hold a MAS (Monetary Authority of Singapore) license, contrary to some reports.

The exchange is licensed by Thailand’s Ministry of Finance and is regulated by the Securities and Exchange Commission (SEC) of Thailand, with full compliance to local regulatory standards for digital asset trading.

Custody

User funds are held via partnerships with major exchanges; Pionex publicly conducts periodic Merkle Tree-based Proof of Reserves, audited independently by firms like Elite Partners and Moore, verifying assets exceed liabilities.

Orbix employs its own custodial infrastructure, including Orbix Custodian (launching in March 2025), offering cold storage using FIPS 140-2 Level 4 HSM encryption via IBM, underscoring their commitment to secure key management.

Insurance & Protection Funds

There’s no publicly disclosed insurance policy or dedicated protection fund for user assets, beyond the strong reserve and custody practices already in place.

The platform maintains insured custody under its regulated framework, but there’s no mention of third-party insurance or dedicated protection funds beyond insuring client assets under its regulated operations.

Incident History

To date, there are no known security breaches, hacks, fund suspensions, or regulatory penalties, reflecting a clean operational track record.

There have been no major publicized security breaches, trading suspensions, asset freezes, or regulatory fines, suggesting a clean operational record to date under SEC supervision.

Risk Controls

Security measures include mandatory 2FA, IP whitelisting, anti-phishing warnings, and KYC-based account levels; API permissions are likely granular, though sub-account features aren’t prominently promoted.

Orbix deploys strong safeguards including two-factor authentication, SSL encryption, cold storage, regular penetration testing, and security auditing, offering robust protection for user accounts and assets.

Transparency

While formal systems like monthly public reports, SLAs, or a visible public wallet aren’t prominently published, the combination of PoR audits and the availability of verification tools offer a meaningful level of transparency.

While detailed monthly reports or SLA commitments aren’t publicly emphasized, the platform underscores its adherence to ISO standards (ISO 27001, 27701, 22301) and regulated oversight, helping offer transparency through established operational benchmarks.

Deposits, Withdrawals, KYC & Support

Fiat Deposit Methods

You can deposit fiat via SEPA for euros, CHAPS/FPS for GBP, and PIX for Brazilian real—typically fee-free for bank methods, while cards and e-wallets (Google Pay, Apple Pay, etc.) are supported via third-party providers with higher fees; processing ranges from instant to a few business days.

Orbix supports Thai Baht deposits primarily via bank (wire) transfers; deposit times range from under 24 h for domestic transfers to up to 7 days for international ones, and credit/debit card or e-wallet options are not supported.

Supported Fiat Currencies & Conversion

KYC (Verification Levels)

There are two verification tiers—Level 1 (country and full name) unlocks basic deposits and up to $20,000 crypto withdrawals per day, and Level 2 (ID + facial recognition) raises limits to around $1,000,000 daily and enables credit-card fiat purchases.

Identity verification is required via mobile (facial recognition/K+ authentication), without publicly segmented tiers; full KYC unlocks standard fiat and crypto functionality, though precise tier levels and limits aren’t disclosed.

Withdrawals

limits, timing, networks (TRC20, ERC20, BEP20)

Withdrawals can be made across supported blockchains with network-based fees and minimums per asset; processing typically follows established manual and blockchain confirmation workflows, with no explicit per-network limit or speed details published.

Customer Support

Pionex offers live chat accessible during working hours plus email support; response times can vary, and a robust help center with tutorials and FAQs is available to guide users when agents are offline.

Orbix provides 24/7 support via live chat, email, phone, and ticketing, with a help-center/FAQ section and responsive but occasionally delayed assistance during peak periods.

Languages & Localization

The platform is primarily in English with options to display prices in € or $; fiat support is localized (e.g., SEPA in Europe), but there’s limited tailoring for regional regulations outside generic compliance.

The platform is fully localized in Thai and English, displays fees and balances in THB, and aligns its interface and compliance with local Thai regulatory expectations.

App Quality & Stability

Pionex’s mobile apps hold solid ratings—above 4+ on iOS and 4.4 on Android—with a large user base; while crash statistics aren’t public, consistent updates and high review scores suggest reliable performance.

The Orbix mobile app is designed to be intuitive and stable, featuring real-time price alerts, Wallet Lock with facial verification, and ongoing performance improvements—user feedback indicates it is generally smooth with minimal crashes.

Experience, Performance & Ecosystem

UX/UI

Pionex’s interface is clean and intuitive, offering a gentle learning curve especially through its guided bot setup; instead of “Lite/Pro” tiers, it maintains a unified experience where features like bots and charts are accessible with minimal configuration—making it ideal whether you’re starting or experienced.

Orbix features an intuitive, beginner-friendly interface with a single, consistent mode rather than separate “Lite” or “Pro” versions—allowing most users to get started quickly without complexity.

Performance

The platform has dramatically reduced data and order latency—now syncing in under 30 seconds—although there was a brief latency glitch during a peak futures volatility event in May 2024 that affected manual futures trades; KYC processing remains generally smooth, even in bull market surges.

The platform is engineered for fast order execution with no notable downtimes during volatile periods; KYC processing remains generally steady even during strong market rallies, maintaining a smooth user flow.

Education

While there’s no formal demo or simulator, Pionex offers multilingual support including Spanish in its blog and documentation, plus detailed step-by-step tutorials and bot walkthroughs that serve educational purposes effectively.

While Orbix offers timely crypto updates and tutorials through its blog, it does not provide a dedicated academy, demo accounts, or Spanish-language materials—leaning more on straightforward guides rather than structured educational programs.

Community

Pionex fosters engagement via its community channels like Telegram for API and bot discussions, along with a bot marketplace where creators can monetize their strategies; referral programs are also active, rewarding users who bring in new traders.

Orbix actively fosters a Thai-based community via social media and support channels, provides 24/7 chat support, and runs referral promotions, but it does not operate an official Discord or Telegram discussion group.

Integrations

You can integrate Pionex directly with TradingView via its Signal Bot (using alerts and webhooks), and also use the platform’s API to connect with external bot tools; however, dedicated tax or accounting tool integrations are not part of the current offering.

The platform delivers essential tools like real-time charts and API access but lacks deeper integrations such as TradingView embedding, external trading bots, or dedicated tax/accounting support.

Who Each One Is Best For

Pionex suits hands-off traders seeking robust automated tools and copyable strategies, as well as tech-savvy users who want to hook up custom setups via API or TradingView; those needing traditional charting ecosystems with accounting or simulator features might find it less tailored.

Orbix is best suited for casual or entry-level crypto traders in Thailand—especially those seeking a regulated, secure platform with straightforward functionality and minimal complexity.