Ascendex vs Bitso: Fees, Security, Features & Which to Choose (2025)

Trying to choose between Ascendex and Bitso This side-by-side comparison reveals total cost (fees + spreads), security & licenses, coins/derivatives, deposits/withdrawals, and app quality. In 2 minutes you’ll see who wins for beginners, active traders, and long-term holders. Clear pros/cons, a quick verdict, and safe links to get started.

Last updated on August 16, 2025

Ascendex

Bitso

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Available Countries

United States

Europe

Yes

Latin America

Yes

India

Yes

China

Canada

Yes

United Kingdom

Yes

United States

Europe

Yes

Latin America

India

China

Canada

United Kingdom

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Ascendex is ideal if:

Versatile trader tools – Offers both beginner-friendly and pro-grade interfaces for spot, margin, futures, staking, copy trading, and yield farming.
Passive-earning focus – Multiple earning paths available (staking, DeFi yield, OTC, Invest programs), ideal if you want crypto to work for you passively.
Robust performance engine – High-throughput tech, advanced analytics, and mobile support make it ideal for active or institutional traders needing speed and reliability.

Bitso is ideal if:

Latin America–centric users: Tailored for users in Mexico, Brazil, Argentina, and Colombia with local currencies, payments, and regulatory coverage, offering a seamless regional crypto experience.
Beginners who value simplicity: Its intuitive interface and easy onboarding make it a solid entry point for anyone new to crypto trading.
Crypto holders seeking flexible future options: Features like Bitso+ (earnings on your holdings with no lock-ups) and a growing suite of tools make long-term crypto use more rewarding.

Ascendex isn’t ideal if:

Regulatory uncertainty – Lacks formal licensing in many regions, meaning oversight and user protections may be limited.
Customer service concerns – Some users report slow or unhelpful support, particularly for withdrawals or issue resolution.
Past security breach – A significant hack occurred, which may worry users who prioritize platforms with a flawless security record.

Bitso isn’t ideal if:

…you live outside Latin America: Access and services are focused mainly on countries like Mexico, Argentina, Brazil, and Colombia, limiting availability elsewhere.
…you need a wide range of cryptocurrencies: Bitso’s portfolio is effective for mainstream assets, but lacks the extensive variety offered by larger global exchanges.
…you value fast, hands-on support: Customer service primarily relies on tickets and digital channels, which can result in slower response times when urgent help is needed.

Fees & Total Costs

Spot Maker/Take

Spot trading fees follow a tiered VIP structure based on your 30-day trade volume and holdings of the native ASD token; larger volume or ASD holdings unlock lower maker and taker rates, especially for major market-cap pairs.

Bitso applies a tiered maker–taker structure where fees decrease as your 30-day trading volume increases; for instance, in the USD (USDC) market, maker rates range from ~0.25% at low volumes to ~0.04% at the highest tiers, with taker rates starting around 0.30% and dropping to about 0.05%—there’s no native token discount program.

Futures/Derivatives

Futures (perpetual) trading uses its own VIP-based fee tiers—maker fees can be as low as around 0.02%, takers around 0.05%—and funding payments occur every eight hours to align perpetual contract prices with spot.

maker/taker and funding

Average Spreads on Liquid Pairs

Liquid pairs like BTC/USDT and ETH/USDT exhibit tight spreads thanks to deep order books and efficient matching, making execution cost minimal beyond standard fees.

While Bitso doesn’t publish exact spread figures, available data and reviews suggest it maintains competitive spreads on major, liquid pairs, though not necessarily as tight as ultra-high-volume global platforms.

Fiat Deposits & Withdrawals

You can fund via credit/debit card or bank transfers through third-party processors; while deposits are quick, they may include a dynamic processing fee; withdrawal options and speeds depend on your local banking rails and chosen method.

methods, fees, timings

On-chain Withdrawals

BTC, ETH, TRX, etc.)

fixed vs dynamic fees per network (BTC, ETH, TRX, etc.)

Hidden Costs

Implicit costs may arise from conversion markups when buying crypto with fiat, inactivity penalties, or optional fast-track identity verification services, so even if explicit fees are low, these can add to your total cost.

currency conversion, inactivity, expedited KYC, etc.

Real-World Cost Example: “€500 BTC

When you convert €500 into BTC, costs include the processing spread from fiat to crypto, the trading fee on your spot purchase, and any withdrawal network fee—so the net BTC received will be noticeably less than the €500 equivalent due to layered transaction components.

“Buying €500 in BTC” (fee + spread + withdrawal)

Crypto Offering & Trading Features

Number of Coins & Pairs

AscendEX supports over 200 to 300 cryptocurrencies across more than 200 trading pairs, with the most liquid top 20 pairs typically dominated by BTC, ETH, USDT, and popular large-cap and DeFi tokens if ranked by volume.

Bitso offers around 100 trading pairs and supports roughly 55–100 cryptocurrencies, with top-volume instruments like BTC, ETH, XRP, SOL, and USDC featuring prominently among the top 20 by liquidity.

Product Range

The platform offers spot, margin, and perpetual futures, flexible staking and yield programs, copy-trading for futures, and supports automated strategies such as grid bots and DCA through its API and third-party tools—though options and crypto ETFs are not part of the current offering.

Bitso provides spot trading plus a flexible staking/earn product (Bitso Earn) and fiat-crypto remittances (via Bitso Shift), but it does not offer margin, derivatives (futures/options), ETFs, lending, copy trading, grid bots, or automated DCA strategies.

Liquidity

With a reported 24-hour trading volume ranging from hundreds of millions to a couple of billion dollars, BTC/USDT and ETH/USDT markets offer strong depth and tight order books, enabling efficient execution even for substantial orders.

Daily volumes for major pairs like BTC/USDT and ETH/USDT run into the tens of millions USD, offering sound liquidity and stable order-book depth, though not as deep as global mega-exchanges.

Tools

AscendEX features a full suite of order types (limit, market, stop, OCO), advanced charting with customizable indicators, real-time alerts, and robust API/WebSocket access—although it relies on its proprietary charting tools rather than native TradingView integration.

Bitso supports market, limit, stop-loss, and stop-limit orders, integrates with TradingView for advanced charting, offers price alerts, and provides robust API/WebSocket access through its Bitso Alpha platform.

Geographic Restrictions by Product

Certain regions face limitations such as no access to futures or derivatives features—specifically, users in jurisdictions like the United States and China are restricted from using these products due to compliance considerations.

Certain advanced features like staking and fiat on-ramps are limited to Latin American residents; derivatives and margin aren’t offered at all, and access is restricted outside these primary markets.

Innovation

AscendEX delivers early access to new token projects via its launchpool platform, and its Earn suite includes both flexible staking options—as well as programs with lock-up periods—giving users choice in how they deploy assets to generate yield.

Bitso excels with its flexible-earn staking (withdraw anytime, weekly rewards) and has broadened coverage into emerging DeFi space by adding new tokens like HYPE, though it doesn’t currently run launchpads or locked-pool offerings.

Security, Regulation & Custody

Operating Entity & Jurisdiction

AscendEX operates under AscendEX Technology S.R.L., legally established in Romania, while the broader group includes BMXDM Technology Pte. Ltd. founded in 2018, with headquarters primarily in Singapore.

Bitso operates under the legal entity Badger Technology Company Ltd, incorporated in Gibraltar, with operations stretching across Latin America since its launch in 2014 out of Mexico City.

Licenses/Registration

The platform adheres to AML/CTF regulations where required, but does not currently hold formal regulatory licenses such as VASP in most jurisdictions nor EU MiCA authorization.

The platform holds a pioneering DLT license from the Gibraltar Financial Services Commission and operates in Mexico under the local Fintech law as an authorized payment institution (IFPE).

Custody

Users’ crypto assets are stored primarily in cold, offline wallets managed directly by AscendEX, supported by a defense-in-depth security model; there’s no publicly disclosed proof-of-reserves audit or specific percentage of assets held in cold storage.

Bitso uses its own custody infrastructure, reinforced with multi-signature controls and disaster recovery via CoinCover, and offers transparency through real-time security metrics via its Trust Center.

Insurance & Protection Funds

AscendEX maintains an internal insurance fund drawn from its own balance sheet to cover potential losses in the event of security incidents.

Bitso has complemented its digital-asset protection by partnering with CoinCover to provide additional risk mitigation and recovery mechanisms for user funds.

Incident History

In December 2021, AscendEX suffered a hot-wallet exploit across several blockchains, but fully reimbursed all impacted users and rebuilt its infrastructure with stronger safeguards.

To date, Bitso has not experienced any known hacks or security breaches, and it has a track record of uninterrupted service without suspensions or major compliance penalties.

Risk Controls

The platform supports two-factor authentication, device monitoring, anti-phishing alerts, and offers API access with control options and sub-account structuring to help manage risk.

The platform enforces robust risk safeguards including two-factor authentication (2FA), phishing prevention, transaction whitelists, and granular API permissions for institutional users.

Transparency

While offering real-time monitoring and reporting tools, AscendEX does not publish monthly reserve statements, public wallet addresses, or formal service-level agreements.

In the interest of openness, Bitso shares live security and compliance metrics in its Trust Center, though it does not produce regular reserve or transparency reports or public wallets.

Deposits, Withdrawals, KYC & Support

Fiat Deposit Methods

AscendEX supports depositing fiat through third-party providers such as Simplex, MoonPay, Mercuryo, and Banxa via card or bank transfer, offering fast funding for multiple regions, with specific minimums and maximums varying per provider and region.

Bitso accepts fiat deposits via local bank transfers (e.g., SPEI in Mexico, Pix in Brazil), digital dollars through Payoneer, and in some markets, card deposits; minimum and maximum deposit amounts vary based on local regulations and bank systems, and transfer times generally align with domestic banking hours.

Supported Fiat Currencies & Conversion

KYC (Verification Levels)

AscendEX requires identity verification for full platform access; unverified accounts face strict withdrawal caps (such as 0.75 BTC daily), while verified users enjoy much higher limits, with further tiered levels unlocking even greater flexibility.

There are typically three KYC tiers

Withdrawals

Withdrawal limits depend on KYC status—unverified accounts are capped at around 0.75 BTC per day, verified users far higher—and users can withdraw via multiple networks (ERC-20, TRC-20, BEP-20, etc.), with processing speed tied to blockchain congestion.

Limits, Timing & Networks

Customer Support

AscendEX offers round-the-clock support via live chat and email, with a comprehensive help center available for self-service; response times generally fall within reasonable hours though may vary based on query complexity.

Bitso provides support through live chat and an extensive Help Center ticket system, with response times typically within 24–48 hours and a rich knowledge base to guide users.

Languages & Localization

The interface supports multiple languages including English, and displays prices in common currencies like EUR and USD; it also tailors functionality—and availability—to comply with regional regulations.

The platform operates natively in English, Spanish, and Portuguese, displays fees in relevant local currencies, and tailors its services to comply with regional legal and regulatory frameworks.

App Quality & Stability

The AscendEX mobile and desktop apps deliver a polished and responsive experience, receiving regular updates to bolster stability and features, with no widespread reports of performance or crash issues among users.

Bitso’s mobile app (available for iOS and Android) mirrors the web platform in functionality and offers a smooth trading experience with strong user reviews, suggesting stability and regular updates.

Experience, Performance & Ecosystem

UX/UI

The platform provides both a streamlined “Lite” interface optimized for newcomers and a feature-rich “Pro” mode tailored for experienced traders, offering intuitive navigation while allowing users to progress as their skills evolve.

Bitso caters to different skill levels by offering a stripped-down classic mode for newcomers and the more advanced Alpha Pro interface for serious traders—both seamlessly blend intuitive design with enhanced charting and order tools, making the learning curve manageable yet scalable.

Performance

Order execution is generally fast and stable, though sharp market spikes can occasionally lead to slight delays; during bull runs, KYC processing times may lengthen, though the platform scales verification capacity to mitigate backlogs.

Bitso’s Alpha Pro is optimized for fast trade execution and generally maintains uptime even during busy periods; however, during bull markets, KYC queues can lengthen, occasionally delaying full access for new users.

Education

AscendEX hosts an educational hub with articles, investment lessons, and futures tutorials, but it does not currently offer demo trading accounts or Spanish-specific learning modules.

Although Bitso doesn’t offer a trading simulator or demo, it does provide educational content—including guides and insights—in Spanish across its blog and Help Center, making it accessible for Spanish-speaking users seeking self-guided learning.

Community

Users can connect via numerous official Telegram channels across multiple languages and leverage an active referral program that rewards users for inviting others to the platform.

Bitso fosters community engagement through active channels like official Telegram groups and a referral program, though it doesn’t operate a public forum or Discord server specifically for user discussions.

Integrations

The exchange offers native TradingView charts and robust API access, enabling integration with third-party bots and tax/accounting tools like CryptoTaxCalculator for portfolio tracking and reporting.

Bitso integrates directly with TradingView, enabling charting and analysis of its full spot-pair range; it also supports external integration via its robust API, though it lacks built-in tax tools or direct accounting integrations.

Who Each One Is Best For

Beginners benefit from the Lite mode and educational resources, active/pro traders gain from the advanced order tools and integrations, and those focused on passive strategies can leverage the automated tools and referral rewards.

Bitso offers an ideal blend of simplicity and capability for Latin American users—from beginners enjoying the clean interface to intermediate traders accessing Alpha Pro—making it less suited for algorithmic traders, simulator users, or those needing integrated financial tooling.