Bitflyer vs Zebpay: Fees, Security, Features & Which to Choose (2025)

Trying to choose between Bitflyer and Zebpay This side-by-side comparison reveals total cost (fees + spreads), security & licenses, coins/derivatives, deposits/withdrawals, and app quality. In 2 minutes you’ll see who wins for beginners, active traders, and long-term holders. Clear pros/cons, a quick verdict, and safe links to get started.

Last updated on August 16, 2025

Bitflyer

Zebpay

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Available Countries

United States

Yes

Europe

Yes

Latin America

India

China

Canada

United Kingdom

Yes

United States

Yes

Europe

Yes

Latin America

Yes

India

Yes

China

Canada

Yes

United Kingdom

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Bitflyer is ideal if:

Great for cautious starters – Offers a clean, beginner-friendly interface with strong regulation and security, especially suited if you value peace of mind and a guided experience.
Smart for professionals too – Its Lightning platform and API support advanced trading styles while remaining within a trusted, compliant ecosystem.
Best for mainstream assets – Focuses on the core major cryptocurrencies rather than obscure altcoins—ideal if you're after simplicity, not a sprawling asset list.

Zebpay is ideal if:

Beginner-Friendly with Smart Tools – Offers intuitive tools like curated CryptoPacks and performance analytics, so newcomers can diversify and follow asset trends easily.
Robust Security & Trust – Maintains rigorous protection with multi-sig cold storage, bug bounty programs, and encryption, building confidence in safeguarding your assets.
Convenient Global Access – Supports fiat-to-crypto transactions across device types in many regions, making it a flexible choice for users worldwide.

Bitflyer isn’t ideal if:

Not for altcoin hunters — Offers only a small selection of mainstream cryptocurrencies, limiting your options if you're looking to explore lesser-known tokens.
Limited advanced trading tools — Lacks robust derivatives, futures, lending, and staking features that active or margin traders often need.
Less competitive for cost-focused users — May involve higher spreads or fewer deposit options compared to more versatile, low-cost exchanges.

Zebpay isn’t ideal if:

Limited crypto diversity for global users – Outside core markets, the exchange offers a narrower selection of coins compared to larger global platforms.
No margin, leverage, or passive income flexibility – Advanced traders won’t find features like margin trading or extensive staking/investment options.
Mixed customer feedback quality – While some users report responsive support, others cite unresolved disputes or slow resolutions, impacting reliability perception.

Fees & Total Costs

Spot Maker/Take

On bitFlyer’s Lightning Spot, maker and taker fees decrease progressively as your 30-day trading volume grows—from about 0.10 % at lower volumes down to roughly 0.03 % for very high turnover, with potential bespoke discounts for particularly active users or sizeable trades.

ZebPay’s spot trading fees often follow a tiered structure—beginners may be charged around 0.15% maker and 0.25% taker, while high-volume users can benefit from reduced rates (e.g., 0.06% maker, 0.10% taker)—but there is no public mention of discounts via native token holdings.

Futures/Derivatives

bitFlyer offers Bitcoin futures and crypto CFDs with margin, where trading fees fall in the same low double-digit-basis-point range, plus a funding cost applied at fixed intervals based on price divergence from spot—creating a small rollover cost for open positions.

Futures trading on ZebPay is available mainly to KYC-verified Indian users via perpetual contracts (e.g., BTC-INR, ETH-INR), though fee and funding specifics aren’t openly disclosed on the main help pages.

Average Spreads on Liquid Pairs

Spread information isn’t explicitly disclosed on bitFlyer, but based on its exchange design, liquid pairs typically carry modest spreads that are embedded in prices, especially via the Easy Exchange interface where the buy/sell price includes conversion margin rather than a separate fee.

ZebPay’s publicly shared data doesn’t specify average spreads for pairs like BTC/USDT or ETH/USDT, suggesting this detail isn’t prominently published or may vary by region and market conditions.

Fiat Deposits & Withdrawals

methods, fees, timing

ZebPay typically offers fee-free fiat deposits and withdrawals via bank transfers, though in some regions instant deposit methods (like UPI or net banking) may carry small flat fees—processing time varies based on the local payment network.

On-chain Withdrawals

fixed vs dynamic fees

Withdrawal fees depend on the specific cryptocurrency and location—e.g., India-based users pay around 0.0006 BTC for a Bitcoin withdrawal, while international users may enjoy free withdrawals; fees for other assets like ETH or TRX aren’t clearly listed.

Hidden Costs

There are no apparent idle-account or express-KYC charges; however, minor implicit costs can stem from currency conversion spreads if you’re using a non-native fiat, and any third-party wire or bank fees—which vary regionally—can affect your overall cost.

ZebPay applies a monthly inactivity fee (e.g., 0.0001 BTC plus GST) if there’s no trading or lending activity in the prior month, representing a cost that may be overlooked by inactive users.

Real-World Cost Example: “€500 BTC

Buying €500 worth of BTC would entail a small embedded spread (via Easy Exchange) or low Lightning fee, plus the flat withdrawal charge (e.g., ~0.0004 BTC) if you choose to withdraw—resulting in a modest overall impact relative to the value but with no hidden or percentage-based surprises.

For a €500 BTC purchase, you’d incur the current trading fee percentage plus any spread (not publicly quoted), and if you were an Indian user withdrawing BTC, a fixed network fee (e.g., 0.0006 BTC) would apply—resulting in combined but approximated costs based on standard spot fees and withdrawal charge.

Crypto Offering & Trading Features

Number of Coins & Pairs

bitFlyer supports around 7–8 core cryptocurrencies with roughly 10–12 trading pairs, mainly focused on major assets like BTC, ETH, LTC, BCH, ETC, LSK, MONA, and a few fiat pairings—its offering remains intentionally compact.

ZebPay supports over 300 different cryptocurrencies, with the top 20 by volume typically including major names like Bitcoin, Ethereum, XRP, Litecoin, and others among the largest market-cap assets.

Product Range

The platform offers spot trading, margin trading (up to around 2×–4× leverage depending on region), Bitcoin futures (derivatives), Ethereum staking (upcoming), and OTC for large volume trades—but lacks more exotic features like options, ETFs, lending, copy-trading, automated bots, or full DCA tools.

The platform offers spot trading, perpetual futures (for KYC-verified Indian users), fixed-term crypto lending via a “Lend” feature, and curated CryptoPacks—however, there are no margin trading, options, ETFs, copy-trading, grid bots, or automated DCA tools.

Liquidity

bitFlyer handles daily trading volumes in the low-hundreds of millions USD (with top pairs like BTC/JPY and ETH/JPY dominating), while its order book depth on main pairs remains modest compared with major global exchanges—sufficient for moderate trades but not for ultra-large orders.

While precise liquidity figures aren’t publicly indicated, ZebPay handles large trading volumes (billions in trade volume reported) implying sufficient depth particularly in BTC/ETH pairs—though order book details remain undisclosed.

Tools

Advanced users benefit from a Lightning platform offering standard order types (limit, stop), custom alerts, charting, API and WebSocket access, and a native professional interface—but there’s no built-in TradingView integration or OCO orders.

Users can place basic Market and Limit orders, utilize tools like Take Profit/Stop Loss, and benefit from a single-window interface—advanced features like OCO, native TradingView charts, real-time alerts, or full API/WebSocket support aren’t clearly emphasized.

Geographic Restrictions by Product

Derivatives and margin capabilities vary by region, with limited pairs available in the U.S. (e.g., BTC/USD, ETH/USD, BCH/BTC) and broader altcoin access in Europe and Japan, reflecting regulatory constraints across jurisdictions.

Futures trading is restricted to KYC-verified Indian users, spurred by regional regulatory choices; other products such as lending or spot trading are available more broadly, subject to country eligibility rules.

Innovation

Recent enhancements include ETH staking (pending launch) and ongoing CFD asset expansions. However, bitFlyer does not currently offer launchpads, flexible vs locked Earn products, or structured innovative financial instruments.

ZebPay offers innovative features like CryptoPacks bundles and fixed-term lending with auto-renewal; however, there’s no launchpad or launchpool activity, nor flexible vs locked earn distinctions publicly highlighted.

Security, Regulation & Custody

Operating Entity & Jurisdiction

bitFlyer, Inc. was founded in 2014 and is based in Tokyo, Japan; it has extended operations internationally through regulated subsidiaries such as bitFlyer Europe to serve multiple regions globally.

ZebPay is operated by Awlencan Innovations India Limited, founded in 2014 and headquartered in India (with ties to Singapore), functioning under Indian jurisdiction for its core operations.

Licenses/Registration

It holds Virtual Asset Exchange licensing under Japan’s FSA, and its European arm is a fully regulated payment institution in Luxembourg, holds the first VASP registration there, and undergoes annual audits by a Big Four firm.

The exchange is registered under India’s Prevention of Money Laundering Act (PMLA) and with the Financial Intelligence Unit (FIU), reflecting its full compliance with local crypto asset regulations and standards.

Custody

Customer assets are stored offline in proprietary cold wallets (often over 80–100%), with multilayer physical security; while specific Proof of Reserves disclosure isn’t public, financial statements undergo external audit and assets are held separately from company funds.

ZebPay partners with trusted third-party custody services to implement multi-chain security and cold storage, with around 98% of assets held offline. It claims to maintain 100% reserves and supports third-party audit protocols like Proof of Reserves using Merkle trees.

Insurance & Protection Funds

There’s coverage for unauthorized withdrawal via encrypted authentication and secure wallet infrastructure, but no widely advertised comprehensive insurance fund for hacks or exchange-level failures.

There is no public mention of specifically insured assets or a dedicated protection fund for users, suggesting that standard insurance or compensation policies are not prominently featured.

Incident History

Apart from regulatory enforcement fines (e.g., levied by New York DFS), bitFlyer does not have public records of hacks or fund losses, reflecting a clean operational history with no major security breaches or customer fund suspensions.

ZebPay maintains a clean incident record, signalling it has not experienced any hacks, outages, or regulatory penalties to date, demonstrating a strong operational track record.

Risk Controls

The platform enforces strong password policies, two-factor authentication, account lockouts, encryption, and segregates client and company funds; features such as whitelists, sub-accounts, anti-phishing, and granular API permissions enhance security.

The platform features robust risk controls including mandatory two-factor authentication (2FA), phishing safeguards, bug bounty programs, and advanced wallet protection measures like MPC/Multi-Sig, IP whitelisting, and transaction-level velocity checks.

Transparency

While bitFlyer doesn’t publish monthly reserve reports or wallet addresses, it provides audited compliance, segregated custodian practices, encryption standards transparency, and maintains clear regulatory and operational SLAs via its regional legal frameworks.

While ZebPay emphasizes high compliance and security standards, it does not publish regular transparency reports, public wallets, or specific service-level agreements (SLAs), indicating limited user-facing audit transparency.

Deposits, Withdrawals, KYC & Support

Fiat Deposit Methods

Bank transfers (like SEPA, ACH, Fedwire) are available (sometimes free), with PayPal accepted in Europe; credit/debit card options depend on region, and deposit limits lift with full Trade Pro verification, while processing ranges from instant (cards) to 1–3 business days (bank transfers).

International users can deposit fiat via bank transfer (AUD, EUR, etc.), with minimum/maximum transaction limits visible in the app and typical processing times of up to two business days; Indian users enjoy Instant Deposit via IMPS or UPI and manual NEFT/RTGS options, with region-specific minimums and restricted to registered bank accounts.

Supported Fiat Currencies & Conversion

KYC (Verification Levels)

Accounts start at a basic (Standby) level with entry-only access, upgrade to Trade Class to deposit and trade within limits, and finally Trade Pro unlocks unrestricted activity—requiring progressively more ID documentation during verification.

The platform applies tiered KYC levels—ranging from basic to advanced—with higher verification unlocking larger withdrawal limits and daily transaction caps; upgrading requires submitting additional documents via support ticket.

Withdrawals

Crypto withdrawals have fixed minimums (e.g., 0.001 BTC plus fee), fiat withdrawals via bank take about 1–3 business days, and supported networks include the standard ones like BTC and ETH—no TRC20/BEP20 options mentioned.

Crypto withdrawal limits scale by KYC level and whether the address is whitelisted, with whitelisted transfers offering much higher daily caps; fiat withdrawals go to registered bank accounts only, processed within up to two business days.

Customer Support

Support is accessible via email and contact form (weekdays during business hours), with response typically within that timeframe; a FAQ/help center exists, but there’s no live 24/7 chat available.

Support is provided via in-app tickets, live chat, and social media channels; response quality varies, with some users praising timely help and others citing unresolved issues—support aims to respond promptly and offers a detailed help base.

Languages & Localization

The platform offers native-level English (and other EU languages like French); pricing and fees are shown in local fiat (€/USD/JPY), with region-specific regulatory compliance embedded per locale.

ZebPay’s interface is natively in English, with fiat values typically displayed in local currencies like €/USD/INR depending on region; the platform tailors its offerings according to local regulations and payment infrastructure.

App Quality & Stability

The mobile app supports core functions, is generally stable, though users report some limitations in advanced trading features, occasional minor bugs, and mixed ratings—recent updates aim to improve usability and reliability.

ZebPay provides mobile apps for iOS and Android that are generally stable and user-friendly; while crash stats aren’t disclosed, the platform regularly updates the app and pushes security improvements to enhance reliability.

Experience, Performance & Ecosystem

UX/UI

bitFlyer strikes a balance between accessibility and power—casual users will find the Lite interface intuitive with a gentle learning curve, while experienced traders can switch to a Pro mode that offers deeper functionality without overwhelming novice users.

ZebPay delivers an approachable interface with a sleek, dark-themed design that guides users—from beginners to pros—through intuitive navigation and educational tooltips; it lacks explicit “Lite” or “Pro” modes but offers a tailored experience via its progressive onboarding quiz.

Performance

Order execution is generally responsive during normal conditions, but like many exchanges, there can be brief latency or slight slowdown during high-volatility spikes; KYC queues may also lengthen during strong bull runs, potentially delaying onboarding.

The platform maintains solid responsiveness and fast performance under normal conditions, though some mobile users report occasional lag during high volatility; overall, system stability holds up even when many users are onboarded simultaneously due to phased KYC processing.

Education

The bitFlyer Academy provides beginner-friendly articles and guides to help users understand crypto fundamentals, though there’s no live demo or simulator, and educational content in languages other than English is limited.

ZebPay features a rich learning hub with a beginner-focused crypto education series (CryptoKiPathshala) and blog content, yet it lacks a hands-on demo or simulator, and Spanish-language materials are limited or absent.

Community

bitFlyer maintains an official help center and blog for updates, but lacks public community forums like Discord or Telegram; it does offer a referral program to incentivize bringing new users—but no broad peer-to-peer community space is currently provided.

While ZebPay fosters community via its blog and social channels (like Telegram and Twitter), it currently offers no dedicated forums or Discord, but does include a referral program to encourage user growth and engagement.

Integrations

The platform supports API and WebSocket access for automated trading, yet does not offer native TradingView charts, external bot marketplaces, or integrated tax/accounting tools—so users typically rely on external systems for advanced analytics or bookkeeping.

ZebPay provides robust REST APIs for developers and is exploring visual strategy-building tied to TradingView, though it does not yet support external tax tools or accounting integrations natively.

Who Each One Is Best For

bitFlyer is ideal for traders who want a secure, regulated platform with a choice between streamlined and professional UIs, while those who prefer community-driven tools, extensive integrations, or a learning sandbox may find more options on other platforms.

ZebPay is best suited for users seeking a secure, beginner-friendly platform with mobile-first design and API capability, while active traders needing community forums, multi-language education, or deep third-party integrations might find it less tailored to their needs.