Bitmart vs Changenow: Fees, Security, Features & Which to Choose (2025)

Trying to choose between Bitmart and Changenow This side-by-side comparison reveals total cost (fees + spreads), security & licenses, coins/derivatives, deposits/withdrawals, and app quality. In 2 minutes you’ll see who wins for beginners, active traders, and long-term holders. Clear pros/cons, a quick verdict, and safe links to get started.

Last updated on August 16, 2025

Bitmart

Changenow

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Available Countries

United States

Europe

Yes

Latin America

Yes

India

Yes

China

Canada

Yes

United Kingdom

Yes

United States

Yes

Europe

Yes

Latin America

Yes

India

China

Yes

Canada

Yes

United Kingdom

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Bitmart is ideal if:

Wide crypto selection for altcoin enthusiasts — Great if you're exploring a broad range of tokens, including niche and newly launched assets.
Beginners and advanced users both catered to — Offers a simple Buy/Sell tool for newcomers and robust futures, spot, and charting interfaces for experienced traders.
Social and copy trading opportunities — Ideal if you want to mirror expert strategies or explore passive exposure through copy/social trading tools.

Changenow is ideal if:

You value privacy and self-custody — ChangeNOW is non-custodial and doesn’t require registration for most swaps, keeping you in full control of your funds.
You seek convenience and speed — It enables fast, no-account-needed swaps across a wide range of cryptocurrencies, ideal for quick, frictionless trades.
You want flexibility to upgrade — With ChangeNOW Pro, you can access optional perks like cashback, enhanced security, and better transaction tools when you're ready to level up.

Bitmart isn’t ideal if:

No demo or practice mode — Beginners lacking a risk-free environment may find it harder to learn before committing real funds.
Security concerns persist post-2021 breach — Even with improved measures, the prior major hack may still cause hesitation around fund safety.
Limited fiat access and tools — Less ideal if you prefer direct fiat deposits/withdrawals or need features like bots, proof-of-reserves, or wallet insurance.

Changenow isn’t ideal if:

You want advanced trading features — If you're into charting tools, order types, margin, or futures, ChangeNOW's simple swap interface might feel too basic.
You expect swift, direct support — Without live chat or phone options, help is slower, often via tickets or messaging channels.
You prioritize strict regulation — ChangeNOW operates without formal licensing from leading financial regulators, which may concern users who value regulatory oversight.

Fees & Total Costs

Spot Maker/Take

BitMart uses tiered spot fees based on trading volume and a pairing class system (Class A, B, C). You can also reduce costs by holding or using the BMX native token, which typically grants a sizable discount on maker/taker rates.

ChangeNOW doesn’t operate with traditional maker/taker fee tiers—its costs are embedded in floating (or optionally fixed) exchange rates that vary by currency pair and volume, with no public tier schedule or explicit native-token discounts, though using the NOW token can yield rebate perks through cashback mechanisms.

Futures/Derivatives

Maker/Taker and Funding

ChangeNOW does not currently offer futures or derivative trading, so there are no maker/taker or funding fees of that type.

Average Spreads on Liquid Pairs

For high-liquidity pairs like BTC/USDT and ETH/USDT, spreads usually remain narrow and market-competitive, making them more cost-efficient for active traders.

While ChangeNOW doesn’t publish spread data, it sources liquidity from partners and embeds margin within the quoted floating rate—spreads are typically competitive and dynamically adjusted based on real-time market conditions.

Fiat Deposits & Withdrawals

Methods, Fees, Times

Fiat purchases on ChangeNOW are facilitated through third-party providers (e.g., Simplex, Transak, Guardarian) using Visa or Mastercard; fees depend on the provider (typically a few percent), and processing times range from near-instant to several minutes.

On-chain Withdrawals

Fixed vs. Dynamic by Network (BTC, ETH, TRX, etc.)

ChangeNOW doesn’t charge separate withdrawal fees—network (mining) fees are passed through as dynamic costs based on the chosen blockchain (e.g., BTC, ETH, TRX), reflected in the quoted rate rather than stated separately.

Hidden Costs

Currency Conversion, Inactivity, KYC Express, etc.

ChangeNOW doesn’t impose inactivity penalties or hidden fees; currency conversion and network fees are included in the exchange quote, and express KYC (if triggered) depends on transaction specifics, with any associated costs transparently presented before confirmation.

Real-World Cost Example: “€500 BTC

Buying €500 in BTC (Fee + Spread + Withdrawal)

Suppose you buy €500 worth of BTC via ChangeNOW’s fiat gateway—the quote would include the provider’s purchase margin (around a few percent), underlying spread to liquidity, and on-chain sending fee, all bundled in the total you see before confirming purchase.

Crypto Offering & Trading Features

Number of Coins & Pairs

BitMart supports a wide cryptocurrency catalog (1,400+ assets) and offers over 1,050 spot trading pairs; its top 20 by volume typically include the usual heavyweights like BTC/USDT and ETH/USDT among others.

ChangeNOW supports over 1,225 cryptocurrencies and more than a million exchange pairs, giving you access to virtually any major or niche token in the market.

Product Range

You’ll find a full trading suite on BitMart

ChangeNOW offers instant spot swaps, non-custodial swaps, native wallet staking, and crypto-backed loans via ChangeNOW Pro, but it does not currently provide margin, perpetuals, options, ETFs, copy trading, grid bots, or automatic DCA.

Liquidity

BitMart regularly achieves multi-billion-dollar daily volumes; its order books for liquid assets like BTC and ETH are deep and tight enough for efficient execution in most conditions.

Liquidity is aggregated through multiple exchange partners, ensuring robust 24-hour volumes and order depth for major assets like BTC and ETH—even though precise statistical metrics are not publicly disclosed.

Tools

The platform offers limit, stop, and OCO orders, alongside charting tools, alerts, a native API/WebSocket interface, and integration with TradingView for advanced analysis.

The platform refrains from offering advanced tools—no limit, stop, OCO orders, custom alerts, charting, TradingView integration, or APIs are openly provided; its focus is on simplicity and instant swaps rather than complex trading infrastructure.

Geographic Restrictions by Product

Product availability varies by region—certain jurisdictions may face restrictions, particularly around derivatives (e.g. perps and margin aren’t always available everywhere due to regulation).

As a swap-first platform, ChangeNOW does not typically impose product-based geographic blocks, but advanced features like Pro loans or staking may have regional restrictions depending on local compliance and third-party partner availability.

Innovation

BitMart continues innovating with features like a flexible vs. locked earn program, its in-house token launchpad, and expanded copy trading options that enhance user engagement.

While ChangeNOW lacks crypto ETFs or launchpad offerings, it has innovated in token utility—offering automatic staking of its native NOW token in Pro accounts, flexible crypto loans collateralized with major coins, and easy wallet-integrated staking in NOW Wallet.

Security, Regulation & Custody

Operating Entity & Jurisdiction

BitMart is operated by GBM Global Holdings Ltd., founded in 2017, and headquartered in the Cayman Islands.

ChangeNOW is operated by CHN Group LLC, registered in Saint Vincent and the Grenadines, with roots dating back to 2017 and additional administrative presence in the Netherlands. (Information compiled from official sources.)

Licenses/Registration

It holds a Money Services Business (MSB) license from the U.S. FinCEN, indicating strong anti-money-laundering compliance—but lacks broader EU or MiCA-specific licenses.

While it doesn’t hold specific exchange licenses or operate as a regulated VASP (Virtual Asset Service Provider) under frameworks like MiCA, ChangeNOW complies with global AML/KYC mandates by triggering identity checks when its risk engines flag transactions.

Custody

BitMart manages assets through a hybrid hot/cold wallet setup, with partial disclosures of hot wallet addresses as part of its transparency push; however, full proof-of-reserves or cold storage percentage data remains pending.

The platform is primarily non-custodial—users send and receive directly from their own wallets—but offers optional custodial service via ChangeNOW Pro Custody (a hot wallet model). It does not publicly share PoR, audit results, or precise cold storage ratios.

Insurance & Protection Funds

There’s no public information about dedicated insurance or user protection funds being in place to cover losses from hacks or other security incidents.

There’s no public mention of insurance coverage or dedicated asset protection funds, though ChangeNOW demonstrates active anti-fraud and risk-response measures when unauthorized activity is detected or reported.

Incident History

In December 2021, BitMart suffered a high-profile security breach that resulted in around $196 million stolen; the team pledged reimbursements and has since reinforced security infrastructures.

ChangeNOW has a strong track record of catching suspicious transactions in real time—successfully halting and assisting recovery of funds in cases like SIM-swap thefts and phishing scams, working with law enforcement to return millions to victims.

Risk Controls

The platform includes standard safety features like two-factor authentication, anti-phishing codes, API key restrictions, and an institutional-grade sub-account system.

The platform enforces automated AML checks, address whitelisting for Pro users, and KYC triggers as needed. However, it doesn’t offer typical user security features such as 2FA, sub-accounts, granular API permissions, or anti-phishing tools.

Transparency

BitMart has taken steps toward openness by sharing hot wallet addresses and working on Merkle-tree based proof-of-reserves, although regular audit reports, SLA commitments, or full public reserve disclosures are not yet available.

ChangeNOW publishes trust-focused updates—highlighting recovered funds and AML activity—but does not provide continuous transparency tools like public wallets, monthly reserve reports, or service-level agreements (SLAs).

Deposits, Withdrawals, KYC & Support

Fiat Deposit Methods

BitMart supports fiat deposits via credit/debit cards (Visa, Mastercard), bank transfers, and integrated third-party gateways like Simplex, MoonPay, Banxa and others; minimums start around USD 30, and processing varies by provider—from instant to a few days.

ChangeNOW facilitates fiat-to-crypto purchases through third-party partners such as Simplex, Transak, and Guardarian, enabling payment via Visa/MasterCard, Apple/Google Pay, SEPA, SWIFT, PIX, Revolut, and more. Minimum purchase amounts typically start around $50 (or equivalent), with no firm maximum on classic exchanges, and most transactions finalize within minutes though timing can vary by provider and method.

Supported Fiat Currencies & Conversion

KYC (Verification Levels)

BitMart offers non-KYC access, plus two personal levels—Starter and Advanced—that unlock higher daily withdrawal caps (Starter

ChangeNOW generally operates registration-free and KYC-free for smaller transactions, but it may prompt identity verification via its third-party partner if transactions are large or flagged. Completing KYC under the Pro tier unlocks higher transaction and withdrawal limits, rate advantages, and additional Pro features, with verification typically processed in minutes.

Withdrawals

Crypto withdrawals support a broad range of networks (e.g., ERC-20, TRC-20, BEP-20), with limits and speeds depending on KYC level and network congestion; fiat withdrawals are also routed through select third-party gateways with similar variability.

On-chain crypto withdrawals occur across supported networks—like ERC-20, TRC-20, BEP-20, etc.—and are processed in real time based on network conditions; there are no preset withdrawal limits for classic exchanges, though Pro users may benefit from elevated thresholds.

Customer Support

BitMart offers 24/7 live chat, email/ticket support, and a help center; response speed is inconsistent by user feedback, and the knowledge base provides general guidance but may lack deeper troubleshooting.

ChangeNOW offers 24/7 customer support via live chat and email/ticket systems, backed by a comprehensive help center. Response times are generally quick (particularly via live chat), and its self-help knowledge base covers most common topics—though dedicated response patience may vary depending on case complexity.

Languages & Localization

The user interface is available in English (with fiat shown in EUR/USD based on user region), though localized regulatory disclaimers can vary depending on where you access the platform from.

The platform supports multiple languages (around 15) and displays pricing in common fiat formats (€, $, etc.), offering localized experiences in many regions; however, availability of features and compliance may differ by jurisdiction.

App Quality & Stability

The BitMart mobile app is available for iOS and Android, offering a smooth trading experience overall; while occasional bugs or temporary crashes occur, regular updates aim to enhance stability and add new features.

The ChangeNOW mobile apps are available on Android and iOS and deliver a streamlined experience for swaps; while formal crash-rate data isn’t public, user rankings are strong (around 4.7–4.8/5 on app stores), and the app receives regular updates to enhance performance and fix bugs.

Experience, Performance & Ecosystem

UX/UI

BitMart provides both “Lite” and “Pro” interface modes—“Lite” is clean and beginner-friendly, while “Pro” offers deeper charts and tools—so the learning curve remains gentle and scalable whether you’re new or advanced.

The platform features a clean, intuitive interface ideal for beginners—swaps proceed in just a few clicks—while the Pro tier introduces a richer dashboard with transaction history, analytics, cashback tracking, and more advanced features tailored to power users

Performance

The upgrade to Futures V2.0 halved order latency and boosted system stability and matching capabilities, delivering smoother performance even during surges, though occasional order connector quirks reported by bot users can emerge.

ChangeNOW delivers near-instant swap execution thanks to its aggregator model, even during volatile periods; KYC processing within Pro remains efficient, and there’s no known backlog during bull-market surges.

Education

BitMart Academy equips users with structured content from beginner to advanced levels, but there’s no live demo or simulated trading available, and Spanish-language materials are limited or mixed with machine translations.

While there’s no formal academy or simulation tools, ChangeNOW provides educational articles (especially via its blog) covering topics like crypto strategy and security practices—though Spanish content appears limited

Community

BitMart supports an affiliate/referral program, and while active user groups exist on Discord or Telegram unofficially, the platform doesn’t yet operate fully centralized forums or reward-based official communities.

Community engagement centers around Telegram, Twitter Spaces AMAs, and blogs; additionally, ChangeNOW rewards referrals with customizable affiliate links offering commission—developers and partners can integrate swaps via widget, API, or bot for seamless referrals

Integrations

With full TradingView charting access via the “BITMART:” prefix, plus a robust API and WebSocket support, BitMart integrates seamlessly with external bots and tools—though tax/accounting tool partnerships remain sparse.

ChangeNOW offers a robust API with 99.99% uptime and sub-second response times, enabling integration into bots, widgets, or partner platforms; while there’s no native TradingView or tax tool, users can export swap history via CSV for external accounting or analytics

Who Each One Is Best For

BitMart suits traders seeking a quick-start experience with flexible interfaces and strong third-party integrations, while developers or algorithmic traders benefit from reliable API access and TradingView support.

The platform shines for users who seek fast, private, no-frills crypto swaps—regular users will appreciate the simplicity of the Lite experience, while frequent traders and businesses benefit from Pro’s added tools, cashback, loans, and AML features.