Coinmama vs Hitbtc: Fees, Security, Features & Which to Choose (2025)

Trying to choose between Coinmama and Hitbtc This side-by-side comparison reveals total cost (fees + spreads), security & licenses, coins/derivatives, deposits/withdrawals, and app quality. In 2 minutes you’ll see who wins for beginners, active traders, and long-term holders. Clear pros/cons, a quick verdict, and safe links to get started.

Last updated on August 16, 2025

Coinmama

Hitbtc

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Available Countries

United States

Yes

Europe

Yes

Latin America

Yes

India

Yes

China

Yes

Canada

Yes

United Kingdom

Yes

United States

Yes

Europe

Yes

Latin America

Yes

India

Yes

China

Canada

United Kingdom

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Coinmama is ideal if:

Effortless for beginners — Streamlined, no-frills interface lets you buy crypto and send it straight to your own wallet in just a few taps.
Global and flexible — Available in nearly 190 countries with a wide range of local payment methods to suit diverse needs.
Built for safety and autonomy — Non-custodial model means you always control your funds, supported by robust regulatory compliance and encryption.

Hitbtc is ideal if:

Sophisticated API-driven tooling Perfect for algorithmic and pro traders leveraging fast REST, WebSocket, or FIX services and advanced order types like scaled or trailing entries
Extensive demo zone and broad pair availability Great for learning or testing strategies without risk, while enjoying access to hundreds of spot, margin, and futures pairs
Robust security and transparency systems Ideal if you value strong safeguards like cold storage, 2FA, session monitoring, and audit-friendly reporting

Coinmama isn’t ideal if:

Not for advanced traders — Lacks tools like charts, limit orders, and margin trading, making it unsuitable if you need sophisticated trading features.
Limited crypto variety — Offers a relatively small selection of coins, which may frustrate users looking for broader portfolio options or niche tokens.
No built-in wallet or phone support — You must use your own external wallet for storage, and customer support lacks direct phone access for urgent communication.

Hitbtc isn’t ideal if:

Frustration-prone customer support Resolving urgent account or withdrawal issues may take days or longer, leaving critical calls pending
Opaque corporate governance Unclear headquarters, anonymous leadership, and regulation gaps can hinder your confidence and legal recourse
Inactivity-fee risks & asset access issues Long idle periods may lead to unexpected charges or frozen funds without clear notifications

Fees & Total Costs

Spot Maker/Take

Coinmama doesn’t operate with traditional maker/taker tiers based on order book liquidity—instead, it charges a flat commission plus a built-in spread, with loyalty-based fee reductions (up to around 25% off) for users who reach certain cumulative spending thresholds over time.

HitBTC applies a tiered fee system where initial maker/taker rates decrease with higher 30-day trading volumes, and the highest tiers may even reward maker activity—while holding the native HIT token can further reduce spot and margin trading costs.

Futures/Derivatives

Coinmama currently does not offer futures, margin, or derivative trading, so there are no related maker, taker, or funding costs involved.

Futures (including perpetuals) follow fixed maker/taker pricing that can drop with volume tiers, and while there’s a funding or liquidation cost element applied per position, no dynamic funding fees like funding rate cycles are noted.

Average Spreads on Liquid Pairs

While specific spread numbers aren’t publicly listed, Coinmama embeds a markup—commonly known as a spread—within the quoted rate on top of its commission, meaning any trade price you see already includes a buffer above market mid-price.

Spreads on major liquid pairs remain competitive, typically tight due to deep order books and active liquidity, though exact spread sizes aren’t publicly fixed and fluctuate with market conditions.

Fiat Deposits & Withdrawals

You can fund your account via bank transfers (SEPA, SWIFT, Open Banking) or card/e-wallets (Visa/Mastercard, Apple Pay, Google Pay, Skrill), with free options for some bank channels and a percentage-based “express fee” for cards and wallets; Fiat withdrawals are sent back to your original payment method, typically taking one to several business days to process.

HitBTC doesn’t directly support fiat deposits or withdrawals through bank or wire; instead, you must use third-party providers (like credit/debit card services) to buy crypto, which incurs third-party fees and varies in speed depending on provider.

On-chain Withdrawals

Crypto withdrawals to your own wallet are facilitated without extra platform fees, but actual network fees apply and depend on the blockchain (e.g., Bitcoin, Ethereum, Tron), varying dynamically with network congestion and gas rates.

Withdrawal costs are adjusted dynamically based on each network’s conditions—this means fees adapt in real time depending on blockchain traffic rather than being a fixed flat fee.

Hidden Costs

Additional implicit costs may come from currency conversion if using non-fiat-native methods or local currency—plus small surcharges for instant payments through certain methods—while there are no inactivity fees and identity verification is required but generally included as part of the signup process, not as a premium service.

While no explicit fees for inactivity, KYC acceleration, or base currency conversion are listed, indirect costs may arise through third-party fiat services, prolonged KYC delays, or transaction spread during conversions.

Real-World Cost Example: “€500 BTC

If you buy €500 worth of Bitcoin, the price you pay includes Coinmama’s commission and built-in spread, and sending that BTC to your wallet means you’ll also incur the standard blockchain network fee—but there are no surprises beyond the displayed total at checkout.

If you purchase €500 worth of BTC via a credit card provider, you’d incur that provider’s fee (often a few percent), face the execution spread on BTC, and then pay a dynamic network withdrawal cost when moving BTC off-platform—creating a bundled cost beyond a simple fee.

Crypto Offering & Trading Features

Number of Coins & Pairs

Coinmama offers over 40 cryptocurrencies in total, including around 19 of the top 30 by market cap. Its top-20 by volume mainly include familiar names like Bitcoin (BTC), Ethereum (ETH), Tether (USDT), BNB, Solana (SOL), XRP, and others, ensuring exposure to the most traded assets.

HitBTC hosts between roughly 300 to over 500 cryptocurrencies and hundreds—likely between 500 to 2,300—trading pairs, while the top 20 by volume typically includes heavy-hitters like BTC/USDT, ETH/USDT, ADA/USDT, SOL/USDT and AAVE/USDT.

Product Range

Coinmama focuses exclusively on spot purchases and simple swaps—offering no margin, perpetuals, options, ETFs, staking programs, loans, copy trading, grid bots, or automatic DCA functionality.

HitBTC supports spot, margin, and perpetual futures trading, along with staking functionality; it does not offer options, crypto ETFs, copy trading, or automatic DCA tools.

Liquidity

Being a broker rather than an exchange, Coinmama doesn’t display order books or real-time volume data for pairs like BTC or ETH; liquidity is assured through its own inventory, making market depth and 24-hour volumes internal and not publicly shown.

The exchange processes substantial 24-hour trading volume—often several hundred million dollars—and offers solid book depth for liquid pairs like BTC/USDT and ETH/USDT, fostering efficient execution in large-size orders.

Tools

Coinmama offers none of the typical advanced trading tools—there are no limit, stop, or OCO orders, no alerts, no charting interface, no public API or WebSockets, and no native integration with TradingView for analysis.

HitBTC provides advanced trading tools, including limit, stop, and OCO order types, customizable price alerts, TradingView-integrated charting, and robust API access via REST, WebSocket, and FIX.

Geographic Restrictions by Product

All of Coinmama’s services are globally accessible where regulations permit; no additional products like derivatives or margin are available anywhere, so there are no region-specific product restrictions beyond general country bans.

Derivatives and some advanced features are unavailable in jurisdictions such as the United States, United Kingdom, Canada, and various sanctioned regions, even while spot trading remains globally accessible in most locales.

Innovation

Coinmama doesn’t support features like launchpad or launchpool initiatives, nor does it offer flexible or locked earning programs—its current setup remains strictly focused on one-time fiat-to-crypto purchases without ongoing yield products.

The platform does not currently support launchpads or launchpools, and while it offers staking, it appears geared toward flexible-use models rather than fixed-term or locked reward schemes.

Security, Regulation & Custody

Operating Entity & Jurisdiction

Coinmama is operated by a regulated company incorporated in Ireland (originally founded in Israel in 2013) and is part of Wellfield Technologies, with its current main base in Vancouver, Canada.

Htechno Business LTD (and operators such as Ullus Corporations/Hit Solutions Limited) runs the platform, having launched around 2013 with ties to both Saint Vincent & the Grenadines and Hong Kong, plus branch operations in Chile.

Licenses/Registration

Coinmama is registered as a Money Services Business (MSB) with the U.S. Financial Crimes Enforcement Network (FinCEN) and also compliant with Canadian regulation under FINTRAC, ensuring proper oversight in these key jurisdictions.

The exchange does not hold explicit financial licenses (e.g., VASP or MiCA-based EU registration), and while it conducts KYC and AML compliance, its regulatory standing remains relatively informal and varies by user region.

Custody

Coinmama operates on a non-custodial model—meaning you always control your crypto, as they don’t hold tokens on your behalf—and there is no public proof of reserves, auditing statements, or disclosed cold-storage ratios.

HitBTC retains a high percentage of assets in cold storage (roughly 80–90 %), conducts external wallet-balance proofs, and states it’s never been breached or lost custody of user funds—though full audit reports are not publicly published.

Insurance & Protection Funds

The platform does not advertise any insurance or user fund protection schemes, so users rely primarily on Coinmama’s non-custodial approach for the safety of their crypto holdings.

There appears to be no formal insurance coverage or dedicated protection fund for user assets, meaning that gamblers with large holdings are not shielded against operational or platform risks.

Incident History

Coinmama experienced a data breach in 2019, involving compromised emails and hashed passwords of older accounts; since then, no major hacks or regulatory penalties have been reported publicly.

The platform claims zero successful hacks or asset losses since inception; however, users have occasionally reported account freezes or withdrawal delays, though there’s no record of formal penalties or regulatory sanctions.

Risk Controls

Security measures include two-factor authentication (strongly recommended for users), but Coinmama does not currently offer advanced features like address whitelisting, anti-phishing layers, sub-accounts, or granular API permissions.

Security tools include mandatory two-factor authentication (via app or YubiKey), withdrawal whitelists, phishing safeguards, session kill-switches, and granular API access, plus identity recovery protocols for lost 2FA.

Transparency

The exchange does not provide transparent, publicly available reports like monthly proof-of-reserves, accessible wallet addresses, or service-level agreements for uptime—but emphasizes clarity about its regulatory standing and verification processes.

HitBTC supports transparency through public wallet-address disclosures for proof-of-reserves, but does not regularly publish monthly audit reports or uptime SLAs, and further formal documentation remains limited.

Deposits, Withdrawals, KYC & Support

Fiat Deposit Methods

You can fund your Coinmama account using bank transfers, credit/debit cards, and e-wallets (like Skrill or Neteller), as well as regional systems such as Giropay, PIX, and PSE, with minimum amounts usually starting around $5–$20 and daily or monthly maximums tied to your verification level; processing times vary by method, with cards and e-wallets instantly crediting your account and banks typically taking longer.

HitBTC does not support direct fiat deposits via bank transfer or e-wallets; any fiat funding goes through third-party providers such as card processors, which bring their own limits and variable processing times.

Supported Fiat Currencies & Conversion

KYC (Verification Levels)

Verification is tiered

HitBTC offers tiered account statuses—unverified “starter”, “verified”, and “qualified”—each unlocking progressively higher crypto withdrawal and (insider-access to) fiat limits, with basic trading accessible even without KYC.

Withdrawals

Crypto withdrawals are sent directly to your own wallet and incur only the standard blockchain fee; fiat withdrawals return funds through the original payment method, with a minimum typically around $30 and timing dependent on the payout channel.

limits, timing & networks

Customer Support

Support is available 24/7 via live chat and email, backed by a rich knowledge base and academy content for self-help—though phone support isn’t offered, allowing generally quick replies and practical guidance.

Support is primarily via ticket or email (not live chat), with a knowledge base available, and response times can slow during busy periods despite claims of 24/7 availability.

Languages & Localization

The platform’s interface is primarily in English, but supports multiple fiat currencies (like €/USD/GBP) for display, and adapts payment options and compliance to match local regulatory requirements across different countries.

The platform is natively in English, shows prices in USD or EUR, but does not tailor regulatory disclosures or fees for local jurisdictions—geospecific clarity is limited.

App Quality & Stability

Coinmama operates via a web-based service and does not offer a mobile app; while the website is reliable and regularly updated, there’s no downloadable application to discuss in terms of stability or crash performance.

HitBTC’s mobile app is actively maintained and used for trading on the go, though it may lack some features from the web interface; official crash-rate data isn’t published, but periodic updates continue to improve stability and UX.

Experience, Performance & Ecosystem

UX/UI

Coinmama uses a clean, modern web interface that’s highly intuitive—there’s no Lite or Pro toggle, keeping it straightforward and instantly approachable for newcomers who just want to buy crypto quickly.

The platform balances usability for beginners with depth for pros; while there’s no “Lite/Pro” toggle, the demo mode offers a simplified environment, and the main interface supports both intuitive order entry and advanced API-driven workflows.

Performance

Purchases are generally processed swiftly after payment confirmation, with minimal order latency even during busy periods; KYC processes remain efficient, and there’s little evidence of significant delays during bull runs.

HitBTC generally delivers low-latency order execution, though market surges can spike system load; its real-time system monitor dashboard reveals live queues and statuses of deposits, withdrawals, and trading availability.

Education

Coinmama offers a helpful Academy hub with beginner-friendly articles in English, though it lacks demo trading tools or simulators, and currently doesn’t provide education content in Spanish.

The exchange offers a fully functional demo/simulator with virtual funds to practice strategies across spot, margin, and futures markets, supplemented by support articles and multilingual content; while resources exist, dedicated Spanish-language materials are limited.

Community

While Coinmama doesn’t host an official forum or Discord, it does run a robust affiliate/referral program with tools and dashboards, fostering a grassroots community of promoters rather than active chat groups.

HitBTC supports community engagement via its blog, Reddit, and Telegram channels, and runs a referral program, though standalone forums or Discord-based discussions appear minimal.

Integrations

The platform remains minimalist with no external integrations—there’s no TradingView, bot support, tax accounting tools, or bookkeeping connectors, keeping the focus purely on one-click fiat-to-crypto purchases.

The platform integrates with TradingView-style charts natively, supports robust external bots through REST, WebSocket, and FIX APIs, and while it doesn’t offer tax tools, traders can export trade reports for accounting tasks.

Who Each One Is Best For

This platform excels for buyers who value simplicity and speed, especially beginners; advanced traders seeking analytics, automation, or educational languages beyond English may prefer more feature-rich alternatives.

HitBTC suits algorithmic and experienced traders seeking deep asset coverage and programmatic access, while demo tools lower the entry barrier—but newcomers without comfort in API or report-driven accounting may find it less straightforward.