Coinmama vs Luno: Fees, Security, Features & Which to Choose (2025)

Trying to choose between Coinmama and Luno This side-by-side comparison reveals total cost (fees + spreads), security & licenses, coins/derivatives, deposits/withdrawals, and app quality. In 2 minutes you’ll see who wins for beginners, active traders, and long-term holders. Clear pros/cons, a quick verdict, and safe links to get started.

Last updated on August 16, 2025

Coinmama

Luno

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Available Countries

United States

Yes

Europe

Yes

Latin America

Yes

India

Yes

China

Yes

Canada

Yes

United Kingdom

Yes

United States

Yes

Europe

Latin America

India

China

Canada

Yes

United Kingdom

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Coinmama is ideal if:

Effortless for beginners — Streamlined, no-frills interface lets you buy crypto and send it straight to your own wallet in just a few taps.
Global and flexible — Available in nearly 190 countries with a wide range of local payment methods to suit diverse needs.
Built for safety and autonomy — Non-custodial model means you always control your funds, supported by robust regulatory compliance and encryption.

Luno is ideal if:

Excellent for beginners – Luno’s interface and mobile app are clean, intuitive, and built with simplicity in mind, making crypto entry easy and user-friendly.
Strong security and compliance – With features like deep-freeze storage and a regulation-first approach, Luno prioritizes the safety and trustworthiness of user investments.
Designed for local currency users in emerging markets – Ideal if you want to trade using your local fiat or participate in markets underserved by bigger exchanges.

Coinmama isn’t ideal if:

Not for advanced traders — Lacks tools like charts, limit orders, and margin trading, making it unsuitable if you need sophisticated trading features.
Limited crypto variety — Offers a relatively small selection of coins, which may frustrate users looking for broader portfolio options or niche tokens.
No built-in wallet or phone support — You must use your own external wallet for storage, and customer support lacks direct phone access for urgent communication.

Luno isn’t ideal if:

Limited asset variety – If you seek a broad selection of cryptocurrencies or niche altcoins, Luno’s offering may feel too narrow for you.
Few advanced trading features – Traders who need margin, derivatives, social or P2P trading tools may find Luno’s functionality too basic.
Restricted geography – If you’re located outside its supported regions—or in underserved markets—Luno may not serve you fully or at all.

Fees & Total Costs

Spot Maker/Take

Coinmama doesn’t operate with traditional maker/taker tiers based on order book liquidity—instead, it charges a flat commission plus a built-in spread, with loyalty-based fee reductions (up to around 25% off) for users who reach certain cumulative spending thresholds over time.

Maker and taker fees adjust based on your rolling 30-day trading volume—makers generally pay no fees while takers see reduced fees at higher tiers, with no discount tied to any native token.

Futures/Derivatives

Coinmama currently does not offer futures, margin, or derivative trading, so there are no related maker, taker, or funding costs involved.

Luno currently does not support futures or derivatives trading, so there are no maker/taker or funding fees to consider.

Average Spreads on Liquid Pairs

While specific spread numbers aren’t publicly listed, Coinmama embeds a markup—commonly known as a spread—within the quoted rate on top of its commission, meaning any trade price you see already includes a buffer above market mid-price.

Luno maintains competitive, tight spreads on major crypto-fiat pairs thanks to strong liquidity, but exact spread values vary and are shown in real time during your transaction.

Fiat Deposits & Withdrawals

You can fund your account via bank transfers (SEPA, SWIFT, Open Banking) or card/e-wallets (Visa/Mastercard, Apple Pay, Google Pay, Skrill), with free options for some bank channels and a percentage-based “express fee” for cards and wallets; Fiat withdrawals are sent back to your original payment method, typically taking one to several business days to process.

You can deposit or withdraw fiat through local bank transfers, cards, and other methods specific to your jurisdiction; most deposits are free, withdrawals involve your bank’s processing time and possible nominal charges, and timing depends on your region.

On-chain Withdrawals

Crypto withdrawals to your own wallet are facilitated without extra platform fees, but actual network fees apply and depend on the blockchain (e.g., Bitcoin, Ethereum, Tron), varying dynamically with network congestion and gas rates.

Withdrawals in crypto (e.g. BTC, ETH, TRX) use dynamic fees based on current blockchain congestion plus minimal operational cost—there’s no flat fee.

Hidden Costs

Additional implicit costs may come from currency conversion if using non-fiat-native methods or local currency—plus small surcharges for instant payments through certain methods—while there are no inactivity fees and identity verification is required but generally included as part of the signup process, not as a premium service.

Luno is clear about fees, but you may face currency conversion costs if depositing or withdrawing in a diff

Real-World Cost Example: “€500 BTC

If you buy €500 worth of Bitcoin, the price you pay includes Coinmama’s commission and built-in spread, and sending that BTC to your wallet means you’ll also incur the standard blockchain network fee—but there are no surprises beyond the displayed total at checkout.

If you plan to buy €500 worth of BTC, the total cost would include a small taker fee (unless using a maker order), a modest spread embedded in the quoted price, and a dynamic blockchain fee when withdrawing—all of which are clearly shown before you confirm the transaction.

Crypto Offering & Trading Features

Number of Coins & Pairs

Coinmama offers over 40 cryptocurrencies in total, including around 19 of the top 30 by market cap. Its top-20 by volume mainly include familiar names like Bitcoin (BTC), Ethereum (ETH), Tether (USDT), BNB, Solana (SOL), XRP, and others, ensuring exposure to the most traded assets.

Luno currently offers around 18 cryptocurrencies, with roughly 114 trading pairs available; the top 20 by volume typically include major ones like BTC, ETH, XRP, SOL, ADA, USDT, USDC, LTC, DOT, AVAX, and LINK.

Product Range

Coinmama focuses exclusively on spot purchases and simple swaps—offering no margin, perpetuals, options, ETFs, staking programs, loans, copy trading, grid bots, or automatic DCA functionality.

Only spot trading is available—there’s no margin, futures/perpetuals, options, crypto ETFs, copy trading, or grid bots; Luno does offer straightforward staking and has a recurring buy (DCA) feature, but lending or advanced products aren’t supported.

Liquidity

Being a broker rather than an exchange, Coinmama doesn’t display order books or real-time volume data for pairs like BTC or ETH; liquidity is assured through its own inventory, making market depth and 24-hour volumes internal and not publicly shown.

While exact numbers aren’t public, Luno maintains solid liquidity on top pairs, contributing to tight spreads; 24-hour trading volumes usually fall in the tens of millions USD range, indicating healthy order book depth for basics like BTC and ETH.

Tools

Coinmama offers none of the typical advanced trading tools—there are no limit, stop, or OCO orders, no alerts, no charting interface, no public API or WebSockets, and no native integration with TradingView for analysis.

Luno supports standard spot order types like limit and stop-limit, enables price alerts, includes basic charting (with TradingView embedded), and offers API and WebSocket access for automated or programmatic trading.

Geographic Restrictions by Product

All of Coinmama’s services are globally accessible where regulations permit; no additional products like derivatives or margin are available anywhere, so there are no region-specific product restrictions beyond general country bans.

Derivatives and advanced trading tools are not offered anywhere, as Luno is strictly spot-only; availability of certain trading pairs and features also depends on the user’s country or regulatory region.

Innovation

Coinmama doesn’t support features like launchpad or launchpool initiatives, nor does it offer flexible or locked earning programs—its current setup remains strictly focused on one-time fiat-to-crypto purchases without ongoing yield products.

Luno includes simple staking for a select set of assets like SOL, ADA, and ETH, with flexible unstaking and weekly payouts; they don’t offer complex launchpad programs or a variety of flexible-vs-locked “earn” products.

Security, Regulation & Custody

Operating Entity & Jurisdiction

Coinmama is operated by a regulated company incorporated in Ireland (originally founded in Israel in 2013) and is part of Wellfield Technologies, with its current main base in Vancouver, Canada.

Luno is operated by Luno Group Holdings Limited, founded in 2013, with its main legal headquarters in London, UK, and maintains regional corporate entities across jurisdictions like Malaysia, South Africa, Nigeria, Australia, Indonesia, Uganda, and the UK.

Licenses/Registration

Coinmama is registered as a Money Services Business (MSB) with the U.S. Financial Crimes Enforcement Network (FinCEN) and also compliant with Canadian regulation under FINTRAC, ensuring proper oversight in these key jurisdictions.

The platform holds official registrations with local regulators—such as the Securities Commission of Malaysia, AUSTRAC in Australia, BAPPEBTI in Indonesia, Nigeria’s Financial Intelligence Unit, South Africa’s FIC, and the UK’s Financial Intelligence Unit—demonstrating robust compliance across its operating markets.

Custody

Coinmama operates on a non-custodial model—meaning you always control your crypto, as they don’t hold tokens on your behalf—and there is no public proof of reserves, auditing statements, or disclosed cold-storage ratios.

Luno uses a hybrid custody model involving both in-house controlled addresses and third-party custodial partners. It publishes independently audited proof-of-reserves using a Merkle tree methodology, showing assets fully covering all customer liabilities, often above 100% coverage.

Insurance & Protection Funds

The platform does not advertise any insurance or user fund protection schemes, so users rely primarily on Coinmama’s non-custodial approach for the safety of their crypto holdings.

While Luno does not publicly list an insurance policy for user funds, its operational model focuses on strong custody practices and regulatory oversight rather than explicit insurance coverage.

Incident History

Coinmama experienced a data breach in 2019, involving compromised emails and hashed passwords of older accounts; since then, no major hacks or regulatory penalties have been reported publicly.

Luno has maintained a clean safety record, with no major hacks or regulatory penalties reported. Its platform continuity has been uninterrupted, and user wallet freezing or account issues are not prevalent.

Risk Controls

Security measures include two-factor authentication (strongly recommended for users), but Coinmama does not currently offer advanced features like address whitelisting, anti-phishing layers, sub-accounts, or granular API permissions.

Luno enforces industry-standard security measures including two-factor authentication (2FA), address whitelisting, anti-phishing code support, and granular API permissions; it also integrates advanced geolocation risk detection to prevent spoofing and unauthorized access.

Transparency

The exchange does not provide transparent, publicly available reports like monthly proof-of-reserves, accessible wallet addresses, or service-level agreements for uptime—but emphasizes clarity about its regulatory standing and verification processes.

The platform emphasizes transparency through its regular proof-of-reserves audits, maintains risk and compliance reporting internally, yet does not publish public monthly wallet activity reports or formal SLAs—its transparency centers on audit-backed proof and internal governance.

Deposits, Withdrawals, KYC & Support

Fiat Deposit Methods

You can fund your Coinmama account using bank transfers, credit/debit cards, and e-wallets (like Skrill or Neteller), as well as regional systems such as Giropay, PIX, and PSE, with minimum amounts usually starting around $5–$20 and daily or monthly maximums tied to your verification level; processing times vary by method, with cards and e-wallets instantly crediting your account and banks typically taking longer.

You can deposit fiat via bank transfers (including instant methods like PayID or FPX, where available), debit or credit cards in select regions, and even vouchers in some countries; minimums and maximums depend on your verification level, and funding can be instant or take up to a few business days depending on your bank and country.

Supported Fiat Currencies & Conversion

KYC (Verification Levels)

Verification is tiered

Account verification progresses through three levels—Level 1 (basic details), Level 2 (ID and selfie), and Level 3 (proof of residence and source of funds)—with each unlock offering higher deposit, trading, and withdrawal limits, often culminating in virtually unlimited access once fully verified.

Withdrawals

Crypto withdrawals are sent directly to your own wallet and incur only the standard blockchain fee; fiat withdrawals return funds through the original payment method, with a minimum typically around $30 and timing dependent on the payout channel.

Fiat withdrawals must go to a bank account in your name, are subject to minimums and maximums per region tied to your KYC tier, and typically clear within standard banking times; crypto withdrawals are conducted over relevant networks (e.g., ERC20, TRC20) and use dynamic blockchain-based fees.

Customer Support

Support is available 24/7 via live chat and email, backed by a rich knowledge base and academy content for self-help—though phone support isn’t offered, allowing generally quick replies and practical guidance.

Luno offers 24/7 assistance via an in-app digital assistant (Toshi) or email, supplemented by a thorough FAQ and Help Centre; response times vary, but many users resolve routine queries quickly through the knowledge base before reaching out directly.

Languages & Localization

The platform’s interface is primarily in English, but supports multiple fiat currencies (like €/USD/GBP) for display, and adapts payment options and compliance to match local regulatory requirements across different countries.

The platform supports native English (and other regional languages) and displays fees and balances in your local fiat (EUR, USD, ZAR, etc.), ensuring clarity and compliance with local regulatory frameworks in supported jurisdictions.

App Quality & Stability

Coinmama operates via a web-based service and does not offer a mobile app; while the website is reliable and regularly updated, there’s no downloadable application to discuss in terms of stability or crash performance.

Luno’s mobile and web apps are known for stability and frequent updates. While specific crash-rate statistics are not disclosed, the apps maintain a smooth user experience with regular enhancements and minimal downtime reported.

Experience, Performance & Ecosystem

UX/UI

Coinmama uses a clean, modern web interface that’s highly intuitive—there’s no Lite or Pro toggle, keeping it straightforward and instantly approachable for newcomers who just want to buy crypto quickly.

Luno offers a clean, intuitive interface ideal for beginners, alongside a slightly more detailed layout—not an explicit “Lite/Pro” toggle, but it achieves a simple-to-advanced feel within a single platform.

Performance

Purchases are generally processed swiftly after payment confirmation, with minimal order latency even during busy periods; KYC processes remain efficient, and there’s little evidence of significant delays during bull runs.

Execution is generally swift with minimal latency under normal conditions; while occasional slowdowns may occur during sharp market spikes or KYC surges in bull runs, Luno’s infrastructure handles typical volume reliably.

Education

Coinmama offers a helpful Academy hub with beginner-friendly articles in English, though it lacks demo trading tools or simulators, and currently doesn’t provide education content in Spanish.

Luno provides a robust Help Centre and educational articles for crypto basics, but it lacks a demo or simulator; Spanish-language support may be limited depending on your region, with most guidance in English.

Community

While Coinmama doesn’t host an official forum or Discord, it does run a robust affiliate/referral program with tools and dashboards, fostering a grassroots community of promoters rather than active chat groups.

The platform supports a referral program that rewards both parties in Bitcoin, and runs an ambassador program for content creators—though it doesn’t maintain dedicated forums or public Telegram/Discord communities.

Integrations

The platform remains minimalist with no external integrations—there’s no TradingView, bot support, tax accounting tools, or bookkeeping connectors, keeping the focus purely on one-click fiat-to-crypto purchases.

While Luno embeds TradingView for charting, it doesn’t support external bots; however, it integrates smoothly with top crypto tax tools like Koinly, Recap, CoinLedger, and other accounting platforms.

Who Each One Is Best For

This platform excels for buyers who value simplicity and speed, especially beginners; advanced traders seeking analytics, automation, or educational languages beyond English may prefer more feature-rich alternatives.

Luno is best suited for casual or beginner crypto users who prioritize simplicity, regulatory clarity, and basic staking—not ideal for traders seeking advanced automation, simulators, or robust community interaction.