Coinmama vs Pointpay: Fees, Security, Features & Which to Choose (2025)

Trying to choose between Coinmama and Pointpay This side-by-side comparison reveals total cost (fees + spreads), security & licenses, coins/derivatives, deposits/withdrawals, and app quality. In 2 minutes you’ll see who wins for beginners, active traders, and long-term holders. Clear pros/cons, a quick verdict, and safe links to get started.

Last updated on August 16, 2025

Coinmama

Pointpay

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Available Countries

United States

Yes

Europe

Yes

Latin America

Yes

India

Yes

China

Yes

Canada

Yes

United Kingdom

Yes

United States

Yes

Europe

Yes

Latin America

Yes

India

China

Canada

Yes

United Kingdom

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Coinmama is ideal if:

Effortless for beginners — Streamlined, no-frills interface lets you buy crypto and send it straight to your own wallet in just a few taps.
Global and flexible — Available in nearly 190 countries with a wide range of local payment methods to suit diverse needs.
Built for safety and autonomy — Non-custodial model means you always control your funds, supported by robust regulatory compliance and encryption.

Pointpay is ideal if:

All-in-one crypto platform Seamlessly combines exchange, wallet, payment, and banking tools in one accessible ecosystem—not just trading.
Tailored for all experience levels Offers Classic and Advanced interfaces for seasoned users, plus Quick Exchange for newcomers for fast, intuitive trades.
Engaging community ecosystem Includes staking, Vault savings, educational Learn & Earn, a Launchpad, and competitions—great for active and curious users.

Coinmama isn’t ideal if:

Not for advanced traders — Lacks tools like charts, limit orders, and margin trading, making it unsuitable if you need sophisticated trading features.
Limited crypto variety — Offers a relatively small selection of coins, which may frustrate users looking for broader portfolio options or niche tokens.
No built-in wallet or phone support — You must use your own external wallet for storage, and customer support lacks direct phone access for urgent communication.

Pointpay isn’t ideal if:

Limited advanced trading Some users find it lacks powerful tools like leveraged futures or deep charting options for professional-grade strategies.
Occasional tech hiccups Reports of login issues, app performance quirks, and delayed customer responses suggest potential reliability concerns in mobile use.
Uncertain regulatory clarity Conflicting information surrounds its licensing and regulatory compliance, leading to varied user trust and coverage depending on region.

Fees & Total Costs

Spot Maker/Take

Coinmama doesn’t operate with traditional maker/taker tiers based on order book liquidity—instead, it charges a flat commission plus a built-in spread, with loyalty-based fee reductions (up to around 25% off) for users who reach certain cumulative spending thresholds over time.

PointPay charges a flat maker-taker rate around 0.05%, offering up to 35% fee discounts for users holding increasing amounts of PXP tokens, with no tiered volume brackets beyond the PXP-based loyalty levels.

Futures/Derivatives

Coinmama currently does not offer futures, margin, or derivative trading, so there are no related maker, taker, or funding costs involved.

PointPay currently does not offer any futures or derivative trading, so there are no maker/taker or funding fees applicable.

Average Spreads on Liquid Pairs

While specific spread numbers aren’t publicly listed, Coinmama embeds a markup—commonly known as a spread—within the quoted rate on top of its commission, meaning any trade price you see already includes a buffer above market mid-price.

While precise spread data isn’t published, the exchange is noted for offering competitive pricing that closely aligns with market prices on popular pairs like BTC/USDT and ETH/USDT.

Fiat Deposits & Withdrawals

You can fund your account via bank transfers (SEPA, SWIFT, Open Banking) or card/e-wallets (Visa/Mastercard, Apple Pay, Google Pay, Skrill), with free options for some bank channels and a percentage-based “express fee” for cards and wallets; Fiat withdrawals are sent back to your original payment method, typically taking one to several business days to process.

Fiat deposits are facilitated via Mercuryo or MoonPay, and withdrawals are supported as well; deposits may include a small markup or cashback promotions but are generally straightforward, with processing times depending on the provider—often several hours to a couple of days.

On-chain Withdrawals

Crypto withdrawals to your own wallet are facilitated without extra platform fees, but actual network fees apply and depend on the blockchain (e.g., Bitcoin, Ethereum, Tron), varying dynamically with network congestion and gas rates.

Withdrawals incur network (miner) fees, varying by cryptocurrency and network conditions (e.g., BTC, ETH, TRX), rather than fixed platform fees, although PXP holders may enjoy reduced rates.

Hidden Costs

Additional implicit costs may come from currency conversion if using non-fiat-native methods or local currency—plus small surcharges for instant payments through certain methods—while there are no inactivity fees and identity verification is required but generally included as part of the signup process, not as a premium service.

currency conversion, inactivity, expedited KYC, etc.

Real-World Cost Example: “€500 BTC

If you buy €500 worth of Bitcoin, the price you pay includes Coinmama’s commission and built-in spread, and sending that BTC to your wallet means you’ll also incur the standard blockchain network fee—but there are no surprises beyond the displayed total at checkout.

If you buy €500 worth of BTC, your total cost would derive from the spread between buy/sell prices, a trading fee (e.g., ~0.05% discounted if holding PXP), and a subsequent withdrawal fee based on chain congestion and asset network—without quoting specific numbers to keep it evergreen.

Crypto Offering & Trading Features

Number of Coins & Pairs

Coinmama offers over 40 cryptocurrencies in total, including around 19 of the top 30 by market cap. Its top-20 by volume mainly include familiar names like Bitcoin (BTC), Ethereum (ETH), Tether (USDT), BNB, Solana (SOL), XRP, and others, ensuring exposure to the most traded assets.

PointPay supports well over 140–200 cryptocurrencies with around 179–224 trading pairs available; top-20 volume pairs include BTC/USDT, ETH/USDT, XRP/USDC, SOL/USDT, USDC/USDT and others such as DOGE, ADA, LINK, AVAX, BNB.

Product Range

Coinmama focuses exclusively on spot purchases and simple swaps—offering no margin, perpetuals, options, ETFs, staking programs, loans, copy trading, grid bots, or automatic DCA functionality.

At present, PointPay offers spot trading, staking (Vaults and flexible/locked terms), NFT and Launchpad features, savings/earn programs, and a multi-currency wallet; however, there’s no margin, perpetuals, options, ETFs, loans, copy-trading, grid bots, or automated DCA at this stage.

Liquidity

Being a broker rather than an exchange, Coinmama doesn’t display order books or real-time volume data for pairs like BTC or ETH; liquidity is assured through its own inventory, making market depth and 24-hour volumes internal and not publicly shown.

Estimated 24-hour trading volume ranges from around $138 million to over $206 million; order-book depth appears substantial for primary pairs like BTC/USDT and ETH/USDT, supporting solid liquidity for mainstream trading.

Tools

Coinmama offers none of the typical advanced trading tools—there are no limit, stop, or OCO orders, no alerts, no charting interface, no public API or WebSockets, and no native integration with TradingView for analysis.

PointPay supports limit, market, stop-limit, and OCO orders; it includes advanced TradingView charts with multiple indicators and timeframes, has alert features, and provides API and WebSocket support for algorithmic access.

Geographic Restrictions by Product

All of Coinmama’s services are globally accessible where regulations permit; no additional products like derivatives or margin are available anywhere, so there are no region-specific product restrictions beyond general country bans.

Derivatives and leverage aren’t available yet, and certain products are restricted in regions like the U.S. and other sanctioned countries, meaning advanced trading tools may not be accessible depending on your location.

Innovation

Coinmama doesn’t support features like launchpad or launchpool initiatives, nor does it offer flexible or locked earning programs—its current setup remains strictly focused on one-time fiat-to-crypto purchases without ongoing yield products.

The platform provides Launchpad projects, a multi-asset Vault with flexible and locked staking (3, 6, and 12 month terms), and regular staking promotions, all aimed at enhancing user participation and passive income opportunities.

Security, Regulation & Custody

Operating Entity & Jurisdiction

Coinmama is operated by a regulated company incorporated in Ireland (originally founded in Israel in 2013) and is part of Wellfield Technologies, with its current main base in Vancouver, Canada.

PointPay is operated by a Lithuania-based company founded in 2018, with its headquarters in Tallinn, Estonia, situating it within the European regulatory environment and offering it EU operational grounding.

Licenses/Registration

Coinmama is registered as a Money Services Business (MSB) with the U.S. Financial Crimes Enforcement Network (FinCEN) and also compliant with Canadian regulation under FINTRAC, ensuring proper oversight in these key jurisdictions.

The platform currently holds a Lithuanian VASP license and is registered in the U.S. as a Money Services Business (Wyoming MSB), while actively pursuing additional licensing in the U.S. and enhanced compliance under recent European crypto frameworks.

Custody

Coinmama operates on a non-custodial model—meaning you always control your crypto, as they don’t hold tokens on your behalf—and there is no public proof of reserves, auditing statements, or disclosed cold-storage ratios.

PointPay uses both hot and cold wallets, including air-gapped cold storage, with user-controlled wallet options, although there is no publicized Proof of Reserves or explicit cold-storage percentage disclosure.

Insurance & Protection Funds

The platform does not advertise any insurance or user fund protection schemes, so users rely primarily on Coinmama’s non-custodial approach for the safety of their crypto holdings.

There is no publicly available information suggesting that PointPay offers dedicated insurance coverage or protection funds for users’ assets.

Incident History

Coinmama experienced a data breach in 2019, involving compromised emails and hashed passwords of older accounts; since then, no major hacks or regulatory penalties have been reported publicly.

There have been no major reported hacks, systemic suspensions, or regulatory penalties associated with the platform to date, suggesting a clean operational track record.

Risk Controls

Security measures include two-factor authentication (strongly recommended for users), but Coinmama does not currently offer advanced features like address whitelisting, anti-phishing layers, sub-accounts, or granular API permissions.

The platform enforces standard security layers including multi-factor authentication, encrypted transaction passwords, and tiered KYC levels; however, features like API-specific permissions, sub-accounts, whitelists, or anti-phishing tools are not prominently highlighted.

Transparency

The exchange does not provide transparent, publicly available reports like monthly proof-of-reserves, accessible wallet addresses, or service-level agreements for uptime—but emphasizes clarity about its regulatory standing and verification processes.

While PointPay commits to regulatory alignment and security, it does not currently publish regular audit reports, Proof of Reserves documents, public wallet addresses, or formalized SLAs for uptime or response times.

Deposits, Withdrawals, KYC & Support

Fiat Deposit Methods

You can fund your Coinmama account using bank transfers, credit/debit cards, and e-wallets (like Skrill or Neteller), as well as regional systems such as Giropay, PIX, and PSE, with minimum amounts usually starting around $5–$20 and daily or monthly maximums tied to your verification level; processing times vary by method, with cards and e-wallets instantly crediting your account and banks typically taking longer.

PointPay allows fiat deposits via intermediary services like Mercuryo and MoonPay, and possibly bank transfers, with straightforward minimums (e.g., around €25), though maximums vary by provider; processing times range from instant to a few hours or up to a couple of days depending on the channel.

Supported Fiat Currencies & Conversion

KYC (Verification Levels)

Verification is tiered

PointPay’s KYC process is accessible through both app and website in five simple steps, typically completed within 24 hours; higher levels unlock full functionality such as trading, deposits, and withdrawals, while no-KYC users face limited access.

Withdrawals

Crypto withdrawals are sent directly to your own wallet and incur only the standard blockchain fee; fiat withdrawals return funds through the original payment method, with a minimum typically around $30 and timing dependent on the payout channel.

Withdrawals support common crypto networks (e.g., ERC20, TRC20), with limits like up to 10 BTC per withdrawal, and dynamic network fees; processing times have improved and can average 0.5 to 5 minutes for verified transactions.

Customer Support

Support is available 24/7 via live chat and email, backed by a rich knowledge base and academy content for self-help—though phone support isn’t offered, allowing generally quick replies and practical guidance.

PointPay offers live chat (often backed by bots and staff available 24/7) plus email support, although response times may vary; a knowledge base or FAQ section is available to help users find answers independently.

Languages & Localization

The platform’s interface is primarily in English, but supports multiple fiat currencies (like €/USD/GBP) for display, and adapts payment options and compliance to match local regulatory requirements across different countries.

The platform supports multiple languages (over 18), displays fees in major currencies like EUR and USD, and has localized options for users—including regulatory adjustments based on region—for smoother experience.

App Quality & Stability

Coinmama operates via a web-based service and does not offer a mobile app; while the website is reliable and regularly updated, there’s no downloadable application to discuss in terms of stability or crash performance.

PointPay’s mobile apps (iOS and Android) receive frequent updates with UI improvements and security enhancements (e.g., biometric login, 2FA fixes), though there are occasional user reports of withdrawal processing issues affecting app stability for some.

Experience, Performance & Ecosystem

UX/UI

Coinmama uses a clean, modern web interface that’s highly intuitive—there’s no Lite or Pro toggle, keeping it straightforward and instantly approachable for newcomers who just want to buy crypto quickly.

PointPay offers distinct trading interfaces—“Quick Exchange” for fast, hassle-free trading, plus Classic and Advanced modes—which helps users smoothly transition from simple to more feature-rich views as they grow comfortable.

Performance

Purchases are generally processed swiftly after payment confirmation, with minimal order latency even during busy periods; KYC processes remain efficient, and there’s little evidence of significant delays during bull runs.

A recent technological upgrade dramatically sped up load times and responsiveness, handling up to a million concurrent users, and significantly improving order execution even during high-volatility periods.

Education

Coinmama offers a helpful Academy hub with beginner-friendly articles in English, though it lacks demo trading tools or simulators, and currently doesn’t provide education content in Spanish.

PointPay includes a “Learn & Earn” program with interactive lessons and rewards; however, it currently lacks a full demo simulator or dedicated educational content in Spanish.

Community

While Coinmama doesn’t host an official forum or Discord, it does run a robust affiliate/referral program with tools and dashboards, fostering a grassroots community of promoters rather than active chat groups.

The platform maintains an active presence via Telegram (English channel), regular AMAs, and a referral program that rewards users for inviting newcomers.

Integrations

The platform remains minimalist with no external integrations—there’s no TradingView, bot support, tax accounting tools, or bookkeeping connectors, keeping the focus purely on one-click fiat-to-crypto purchases.

PointPay integrates TradingView directly for in-platform charting, and provides API access, though there’s no evidence of official tax tools, accounting software partnerships, or third-party trading bot integrations at this time.

Who Each One Is Best For

This platform excels for buyers who value simplicity and speed, especially beginners; advanced traders seeking analytics, automation, or educational languages beyond English may prefer more feature-rich alternatives.

PointPay serves beginner-to-intermediate traders best—offering intuitive onboarding, guided trading modes, and educational incentives—while more advanced traders relying on professional-grade tooling or automation may find the platform’s current scope limited.