Wirex vs Pointpay: Fees, Security, Features & Which to Choose (2025)

Trying to choose between Wirex and Pointpay This side-by-side comparison reveals total cost (fees + spreads), security & licenses, coins/derivatives, deposits/withdrawals, and app quality. In 2 minutes you’ll see who wins for beginners, active traders, and long-term holders. Clear pros/cons, a quick verdict, and safe links to get started.

Last updated on August 16, 2025

Wirex

Pointpay

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Available Countries

United States

Yes

Europe

Yes

Latin America

Yes

India

China

Canada

Yes

United Kingdom

Yes

United States

Yes

Europe

Yes

Latin America

Yes

India

China

Canada

Yes

United Kingdom

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Wirex is ideal if:

Seamless multi-currency spending: Manage both crypto and fiat in one app, with real-time conversions and no FX charges whenever you use the Wirex debit card—even abroad.
Simple yet rewarding daily use: Tap into automated rewards like crypto cashback and easy-to-use savings tools, all wrapped in an intuitive, user-friendly interface built for everyday transactions.
Straightforward crypto access: Buy, store, exchange, and spend top cryptocurrencies—all in a unified, mobile-first platform that minimizes complexity for regular users.

Pointpay is ideal if:

All-in-one crypto platform Seamlessly combines exchange, wallet, payment, and banking tools in one accessible ecosystem—not just trading.
Tailored for all experience levels Offers Classic and Advanced interfaces for seasoned users, plus Quick Exchange for newcomers for fast, intuitive trades.
Engaging community ecosystem Includes staking, Vault savings, educational Learn & Earn, a Launchpad, and competitions—great for active and curious users.

Wirex isn’t ideal if:

Not for heavy institutional users: Transaction and ATM withdrawal caps may frustrate those handling large volumes or needing high-limit flexibility.
Limited appeal for advanced traders: The platform focuses on simplicity and lacks deep trading tools or broad asset variety for seasoned crypto professionals.
Potential support or availability hurdles: Region-based restrictions and occasional delays in resolving account issues could hinder seamless access and smooth customer service.

Pointpay isn’t ideal if:

Limited advanced trading Some users find it lacks powerful tools like leveraged futures or deep charting options for professional-grade strategies.
Occasional tech hiccups Reports of login issues, app performance quirks, and delayed customer responses suggest potential reliability concerns in mobile use.
Uncertain regulatory clarity Conflicting information surrounds its licensing and regulatory compliance, leading to varied user trust and coverage depending on region.

Fees & Total Costs

Spot Maker/Take

Wirex applies a flat trading fee—both maker and taker orders on spot are charged the same rate of approximately 0.20 % per trade, with no tiered volume discounts or token-based reductions.

PointPay charges a flat maker-taker rate around 0.05%, offering up to 35% fee discounts for users holding increasing amounts of PXP tokens, with no tiered volume brackets beyond the PXP-based loyalty levels.

Futures/Derivatives

Wirex does not offer futures or derivatives trading, so maker, taker, or funding rate data are not applicable.

PointPay currently does not offer any futures or derivative trading, so there are no maker/taker or funding fees applicable.

Average Spreads on Liquid Pairs

Wirex sources liquidity via over-the-counter or interbank channels, offering exchange rates that reflect market-leading rates with competitive—but variable—spreads depending on live liquidity.

While precise spread data isn’t published, the exchange is noted for offering competitive pricing that closely aligns with market prices on popular pairs like BTC/USDT and ETH/USDT.

Fiat Deposits & Withdrawals

Fiat funding methods include free SEPA (EUR), Faster Payments (GBP), ACH (US), and PIX (Brazil), with fast processing time and no fees, while card top-ups typically incur around a 1 % charge depending on region.

Fiat deposits are facilitated via Mercuryo or MoonPay, and withdrawals are supported as well; deposits may include a small markup or cashback promotions but are generally straightforward, with processing times depending on the provider—often several hours to a couple of days.

On-chain Withdrawals

Wirex does not charge its own fee; however, external wallet transfers are subject to network fees only, which fluctuate based on blockchain congestion.

Withdrawals incur network (miner) fees, varying by cryptocurrency and network conditions (e.g., BTC, ETH, TRX), rather than fixed platform fees, although PXP holders may enjoy reduced rates.

Hidden Costs

Potential indirect costs include exchange rate margins on OTC conversions, fees for card top-ups from credit/debit cards, and an administrative fee (around GBP 30) for account closures that violate terms—these are not always obvious upfront.

currency conversion, inactivity, expedited KYC, etc.

Real-World Cost Example: “€500 BTC

For a €500 BTC purchase, you’d pay a spot trading fee of ~0.20 %, plus live OTC spread embedded in the rate—if you then withdraw BTC on-chain, you’d pay only the blockchain’s variable fee (Wirex doesn’t add extra charges).

If you buy €500 worth of BTC, your total cost would derive from the spread between buy/sell prices, a trading fee (e.g., ~0.05% discounted if holding PXP), and a subsequent withdrawal fee based on chain congestion and asset network—without quoting specific numbers to keep it evergreen.

Crypto Offering & Trading Features

Number of Coins & Pairs

Wirex supports around 30–37 cryptocurrencies globally (and about 9 on its dedicated exchange), including Bitcoin, Ethereum, Litecoin, Dai, Nano, XRP, Stellar, Waves, and WXT; the top 20 pairs by volume would naturally include those with major liquidity like BTC/USD, ETH/USD, and other mainstream tokens.

PointPay supports well over 140–200 cryptocurrencies with around 179–224 trading pairs available; top-20 volume pairs include BTC/USDT, ETH/USDT, XRP/USDC, SOL/USDT, USDC/USDT and others such as DOGE, ADA, LINK, AVAX, BNB.

Product Range

The platform is built around spot trading, flexible earning products like X-Accounts and DUO (short-term fixed-return pools), crypto-to-fiat spending via its debit card, and multi-currency wallets—but it does not offer margin, perpetuals, options, ETFs, copy trading, grid bots, or DCA automation.

At present, PointPay offers spot trading, staking (Vaults and flexible/locked terms), NFT and Launchpad features, savings/earn programs, and a multi-currency wallet; however, there’s no margin, perpetuals, options, ETFs, loans, copy-trading, grid bots, or automated DCA at this stage.

Liquidity

Wirex uses OTC and interbank channels for liquidity, offering live market rates with generally smooth execution—but it does not publicly publish 24-hour trading volume or detailed order book depth for BTC or ETH.

Estimated 24-hour trading volume ranges from around $138 million to over $206 million; order-book depth appears substantial for primary pairs like BTC/USDT and ETH/USDT, supporting solid liquidity for mainstream trading.

Tools

Users get a mobile-optimized interface with basic order types (market, limit), real-time charts, price alerts, but there’s no advanced charting like native TradingView, nor official API or WebSocket endpoints for automation.

PointPay supports limit, market, stop-limit, and OCO orders; it includes advanced TradingView charts with multiple indicators and timeframes, has alert features, and provides API and WebSocket support for algorithmic access.

Geographic Restrictions by Product

Derivatives and advanced trading features are limited or unavailable in certain regions—for example, U.S. users have access only to basic crypto buying/selling and wallet functions; higher-tier products remain restricted based on local regulatory allowances.

Derivatives and leverage aren’t available yet, and certain products are restricted in regions like the U.S. and other sanctioned countries, meaning advanced trading tools may not be accessible depending on your location.

Innovation

Wirex offers investment innovations like X-Accounts for flexible interest and DUO for fixed-return digital pair products; it also integrates cashback with its card and live OTC rates, but it doesn’t feature launchpads, launchpools, or staking in the traditional sense.

The platform provides Launchpad projects, a multi-asset Vault with flexible and locked staking (3, 6, and 12 month terms), and regular staking promotions, all aimed at enhancing user participation and passive income opportunities.

Security, Regulation & Custody

Operating Entity & Jurisdiction

Wirex’s legal structure includes distinct entities such as Wirex Limited (established in the UK), Wirex USA Inc. (Delaware), Wirex Australia Pty Ltd (Sydney), and others; the original parent company dates back to 2014.

PointPay is operated by a Lithuania-based company founded in 2018, with its headquarters in Tallinn, Estonia, situating it within the European regulatory environment and offering it EU operational grounding.

Licenses/Registration

Wirex is regulated for fiat services—for example, Electronic Money Regulation permissions via the UK’s FCA and registration with AUSTRAC in Australia—while crypto service operations adhere to AML and fraud prevention norms even when crypto licensing is not applicable.

The platform currently holds a Lithuanian VASP license and is registered in the U.S. as a Money Services Business (Wyoming MSB), while actively pursuing additional licensing in the U.S. and enhanced compliance under recent European crypto frameworks.

Custody

Funds are held using Fireblocks’ MPC-based wallet infrastructure with multi-signature and time-locked withdrawals; most crypto assets are kept in secure cold storage; although formal Proof of Reserves or detailed audit reports are not publicly disclosed.

PointPay uses both hot and cold wallets, including air-gapped cold storage, with user-controlled wallet options, although there is no publicized Proof of Reserves or explicit cold-storage percentage disclosure.

Insurance & Protection Funds

No public insurance scheme is mentioned for digital assets, nor a segregated compensation fund; protection stems largely from internal fraud detection systems and robust custody protocols.

There is no publicly available information suggesting that PointPay offers dedicated insurance coverage or protection funds for users’ assets.

Incident History

There are no public records of successful hacks or major service suspensions; Wirex has maintained a clean security track record without regulatory fines or platform-wide freezing incidents.

There have been no major reported hacks, systemic suspensions, or regulatory penalties associated with the platform to date, suggesting a clean operational track record.

Risk Controls

Security tools include mandatory 2FA, strong customer authentication, device whitelisting, biometric and PIN locks, multi-signature approval on large transfers, dark web monitoring, and automated fraud risk detection systems.

The platform enforces standard security layers including multi-factor authentication, encrypted transaction passwords, and tiered KYC levels; however, features like API-specific permissions, sub-accounts, whitelists, or anti-phishing tools are not prominently highlighted.

Transparency

While Wirex regularly undergoes third-party security audits and maintains compliance standards like ISO 27001 and PCI DSS, it doesn’t publish monthly proof-of-reserve statements or public wallet addresses, and there’s no explicit SLA visible for uptime or service responsiveness.

While PointPay commits to regulatory alignment and security, it does not currently publish regular audit reports, Proof of Reserves documents, public wallet addresses, or formalized SLAs for uptime or response times.

Deposits, Withdrawals, KYC & Support

Fiat Deposit Methods

Wirex allows fiat funding through bank transfers (including IBAN for EUR and SEPA, Faster Payments for GBP), debit/credit cards, and select e-wallets—amount thresholds and processing times vary by region, with card top-ups processed instantly and bank transfers typically completing within 1–2 business days.

PointPay allows fiat deposits via intermediary services like Mercuryo and MoonPay, and possibly bank transfers, with straightforward minimums (e.g., around €25), though maximums vary by provider; processing times range from instant to a few hours or up to a couple of days depending on the channel.

Supported Fiat Currencies & Conversion

KYC (Verification Levels)

Wirex uses a tiered verification approach—unverified accounts offer minimal functionality, while verified users (identity verified) gain access to higher transaction and funding limits aligned with regional regulatory standards.

PointPay’s KYC process is accessible through both app and website in five simple steps, typically completed within 24 hours; higher levels unlock full functionality such as trading, deposits, and withdrawals, while no-KYC users face limited access.

Withdrawals

Fiat withdrawals are subject to regional limits and processing speeds, while on-chain crypto withdrawals utilize standard blockchain networks (e.g., BTC, ETH via their native chains), with processing time and fees set by the network and no added Wirex fee.

Withdrawals support common crypto networks (e.g., ERC20, TRC20), with limits like up to 10 BTC per withdrawal, and dynamic network fees; processing times have improved and can average 0.5 to 5 minutes for verified transactions.

Customer Support

Support is available via email and an in-app help center; response times vary by inquiry but typically range from a few hours to a business day, complemented by an extensive knowledge base for self-service. (No direct citation possible but based on platform structure)

PointPay offers live chat (often backed by bots and staff available 24/7) plus email support, although response times may vary; a knowledge base or FAQ section is available to help users find answers independently.

Languages & Localization

Wirex operates primarily in English but displays amounts and communicates in local currencies (€, $, £, etc.), and the platform adapts to regulatory requirements per region to ensure compliance and clarity for local users.

The platform supports multiple languages (over 18), displays fees in major currencies like EUR and USD, and has localized options for users—including regulatory adjustments based on region—for smoother experience.

App Quality & Stability

The mobile app is polished and stable—no widespread outage or crash issues reported recently—with active maintenance and updates, and real-time system health monitoring indicating consistent operational performance.

PointPay’s mobile apps (iOS and Android) receive frequent updates with UI improvements and security enhancements (e.g., biometric login, 2FA fixes), though there are occasional user reports of withdrawal processing issues affecting app stability for some.

Experience, Performance & Ecosystem

UX/UI

Wirex delivers a clean, mobile-first interface that’s intuitive for beginners; it doesn’t offer distinct “Lite” or “Pro” modes, instead keeping a single streamlined layout that balances simplicity with access to core tools.

PointPay offers distinct trading interfaces—“Quick Exchange” for fast, hassle-free trading, plus Classic and Advanced modes—which helps users smoothly transition from simple to more feature-rich views as they grow comfortable.

Performance

Order execution is generally swift with low latency under normal conditions, though during sudden market surges the simplistic UI may lag slightly; identity verification queues can become longer when crypto markets heat up, potentially delaying account activation.

A recent technological upgrade dramatically sped up load times and responsiveness, handling up to a million concurrent users, and significantly improving order execution even during high-volatility periods.

Education

Wirex doesn’t offer a dedicated academy or trading simulator, but supports learning through blog guides, help articles, and statement exports to feed into tax platforms—though resources in Spanish remain limited compared to English.

PointPay includes a “Learn & Earn” program with interactive lessons and rewards; however, it currently lacks a full demo simulator or dedicated educational content in Spanish.

Community

Wirex fosters engagement through its built-in referral program—users earn rewards when referred contacts deposit into X-Account Plus—and maintains active presence via its blog and help center, but it lacks a branded Discord or Telegram community forum.

The platform maintains an active presence via Telegram (English channel), regular AMAs, and a referral program that rewards users for inviting newcomers.

Integrations

While Wirex doesn’t embed TradingView or support external trading bots, it enables export of transaction data and supports seamless integration with tax tools like Koinly and Blockpit for accounting and tax filing.

PointPay integrates TradingView directly for in-platform charting, and provides API access, though there’s no evidence of official tax tools, accounting software partnerships, or third-party trading bot integrations at this time.

Who Each One Is Best For

Wirex suits everyday users who want crypto integrated into daily finance—spending, saving, and simple investing—rather than power users seeking advanced charting, bots, or simulation tools.

PointPay serves beginner-to-intermediate traders best—offering intuitive onboarding, guided trading modes, and educational incentives—while more advanced traders relying on professional-grade tooling or automation may find the platform’s current scope limited.