Xeggex vs Luno: Fees, Security, Features & Which to Choose (2025)

Trying to choose between Xeggex and Luno This side-by-side comparison reveals total cost (fees + spreads), security & licenses, coins/derivatives, deposits/withdrawals, and app quality. In 2 minutes you’ll see who wins for beginners, active traders, and long-term holders. Clear pros/cons, a quick verdict, and safe links to get started.

Last updated on August 16, 2025

Xeggex

Luno

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United Kingdom

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Xeggex is ideal if:

Great if you're seeking simplicity: XeggeX offers an exceptionally intuitive interface that lowers the learning curve and makes navigating crypto markets approachable.
Ideal for exploring altcoins and niche tokens: The exchange lists a wide variety of low- to mid-cap cryptocurrencies and includes peer-to-peer and liquidity pool features—perfect for diversifying beyond mainstream assets.
A cautious choice due to its recent shutdown: Following a serious security breach and bankruptcy announcement earlier this year, relying on XeggeX now carries elevated risk—relying on self-custody methods is recommended.

Luno is ideal if:

Excellent for beginners – Luno’s interface and mobile app are clean, intuitive, and built with simplicity in mind, making crypto entry easy and user-friendly.
Strong security and compliance – With features like deep-freeze storage and a regulation-first approach, Luno prioritizes the safety and trustworthiness of user investments.
Designed for local currency users in emerging markets – Ideal if you want to trade using your local fiat or participate in markets underserved by bigger exchanges.

Xeggex isn’t ideal if:

Significant unresolved security failures undermined the platform’s reliability, ultimately leading to its collapse and bankruptcy—exposing systemic vulnerabilities.
Trust deeply eroded by withdrawal disruptions, user complaints of missing assets, and reports of blocked accounts—indicating serious operational breakdowns.
Unregulated and lacking transparency, making it ill-suited as a safe, long-term choice—especially when more stable and regulated alternatives exist.

Luno isn’t ideal if:

Limited asset variety – If you seek a broad selection of cryptocurrencies or niche altcoins, Luno’s offering may feel too narrow for you.
Few advanced trading features – Traders who need margin, derivatives, social or P2P trading tools may find Luno’s functionality too basic.
Restricted geography – If you’re located outside its supported regions—or in underserved markets—Luno may not serve you fully or at all.

Fees & Total Costs

Spot Maker/Take

Spot trading fees start at around 0.2%, with tiered reductions based on trading volume and holdings of the native XPE token, which can unlock notable discounts.

Maker and taker fees adjust based on your rolling 30-day trading volume—makers generally pay no fees while takers see reduced fees at higher tiers, with no discount tied to any native token.

Futures/Derivatives

XeggeX currently does not offer futures or derivatives markets, so there are no associated maker/taker or funding fees to consider.

Luno currently does not support futures or derivatives trading, so there are no maker/taker or funding fees to consider.

Average Spreads on Liquid Pairs

As a smaller exchange, XeggeX can exhibit wider spreads on major pairs due to limited liquidity, meaning the difference between buy and sell prices may be noticeably larger than on larger platforms.

Luno maintains competitive, tight spreads on major crypto-fiat pairs thanks to strong liquidity, but exact spread values vary and are shown in real time during your transaction.

Fiat Deposits & Withdrawals

XeggeX does not support fiat transactions—there are no deposit or withdrawal methods, meaning all activity is limited to crypto-to-crypto trades.

You can deposit or withdraw fiat through local bank transfers, cards, and other methods specific to your jurisdiction; most deposits are free, withdrawals involve your bank’s processing time and possible nominal charges, and timing depends on your region.

On-chain Withdrawals

Withdrawal fees are generally very low and vary by network, with exceptions such as Ethereum sometimes reaching up to about $0.30 due to network congestion, while other chains may charge negligible or minimal fixed network fees.

Withdrawals in crypto (e.g. BTC, ETH, TRX) use dynamic fees based on current blockchain congestion plus minimal operational cost—there’s no flat fee.

Hidden Costs

Potential hidden costs include crypto conversion spreads, optional KYC express upgrades, or inactivity charges—all of which may apply even though basic use of the platform remains focused on crypto-to-crypto trading.

Luno is clear about fees, but you may face currency conversion costs if depositing or withdrawing in a diff

Real-World Cost Example: “€500 BTC

If you were to purchase €500 worth of BTC (via a supported stablecoin like USDT), you’d incur the base trading fee (around 0.2%), a likely wider spread on a low-liquidity pair, and a modest withdrawal cost depending on the network you choose to send BTC—altogether yielding noticeably higher effective cost than more liquid, fiat-friendly platforms.

If you plan to buy €500 worth of BTC, the total cost would include a small taker fee (unless using a maker order), a modest spread embedded in the quoted price, and a dynamic blockchain fee when withdrawing—all of which are clearly shown before you confirm the transaction.

Crypto Offering & Trading Features

Number of Coins & Pairs

XeggeX supports a substantial range of over 550 cryptocurrencies across around 930 market pairs, giving users exposure to both mainstream and niche digital assets in a single platform.

Luno currently offers around 18 cryptocurrencies, with roughly 114 trading pairs available; the top 20 by volume typically include major ones like BTC, ETH, XRP, SOL, ADA, USDT, USDC, LTC, DOT, AVAX, and LINK.

Product Range

The exchange focuses on spot trading and liquidity pools, with no standard margin, perpetual futures, options, crypto ETFs, staking, loans, copy-trading, grid bots, or automatic DCA—making it a simpler, crypto-to-crypto environment.

Only spot trading is available—there’s no margin, futures/perpetuals, options, crypto ETFs, copy trading, or grid bots; Luno does offer straightforward staking and has a recurring buy (DCA) feature, but lending or advanced products aren’t supported.

Liquidity

24 h volume and order-book depth (BTC/ETH)

While exact numbers aren’t public, Luno maintains solid liquidity on top pairs, contributing to tight spreads; 24-hour trading volumes usually fall in the tens of millions USD range, indicating healthy order book depth for basics like BTC and ETH.

Tools

Users have access to basic order types such as market, limit, and trigger (stop) orders; however, advanced tools like alerts, comprehensive charting, native TradingView integrations, or robust APIs and WebSocket feeds are not currently supported.

Luno supports standard spot order types like limit and stop-limit, enables price alerts, includes basic charting (with TradingView embedded), and offers API and WebSocket access for automated or programmatic trading.

Geographic Restrictions by Product

While the exchange offers its core services broadly, certain features like derivatives or advanced products aren’t available in key markets, such as the United States, limiting access to some functionality based on location.

Derivatives and advanced trading tools are not offered anywhere, as Luno is strictly spot-only; availability of certain trading pairs and features also depends on the user’s country or regulatory region.

Innovation

XeggeX stands out with its liquidity pool offerings, enabling users to contribute funds and earn rewards, but it lacks common innovative features like launchpads, launchpools, or multiple flexible vs. locked yield-earning models.

Luno includes simple staking for a select set of assets like SOL, ADA, and ETH, with flexible unstaking and weekly payouts; they don’t offer complex launchpad programs or a variety of flexible-vs-locked “earn” products.

Security, Regulation & Custody

Operating Entity & Jurisdiction

XeggeX was established in 2021 by crypto enthusiasts, with some sources indicating Germany as its base, though this remains somewhat ambiguous—its rapid niche focus and limited transparency make its legal structure and headquarters unclear.

Luno is operated by Luno Group Holdings Limited, founded in 2013, with its main legal headquarters in London, UK, and maintains regional corporate entities across jurisdictions like Malaysia, South Africa, Nigeria, Australia, Indonesia, Uganda, and the UK.

Licenses/Registration

The platform operated without formal regulatory oversight—no VASP registration, MiCA compliance, or similar licensing was disclosed—positioning it squarely in the unregulated camp.

The platform holds official registrations with local regulators—such as the Securities Commission of Malaysia, AUSTRAC in Australia, BAPPEBTI in Indonesia, Nigeria’s Financial Intelligence Unit, South Africa’s FIC, and the UK’s Financial Intelligence Unit—demonstrating robust compliance across its operating markets.

Custody

XeggeX utilized a central custodial model with a combination of hot and cold storage, but offered no public proof of reserves, independent audits, or details on the proportion held in cold storage, limiting transparency and user assurance.

Luno uses a hybrid custody model involving both in-house controlled addresses and third-party custodial partners. It publishes independently audited proof-of-reserves using a Merkle tree methodology, showing assets fully covering all customer liabilities, often above 100% coverage.

Insurance & Protection Funds

There was no publicly available information about any insurance scheme or specific protection funds set aside to safeguard user deposits in case of loss or breach.

While Luno does not publicly list an insurance policy for user funds, its operational model focuses on strong custody practices and regulatory oversight rather than explicit insurance coverage.

Incident History

In February 2025, hackers compromised the CEO’s Telegram account and infiltrated the exchange’s core systems, leading to frozen withdrawals and user balances showing zero—culminating in a bankruptcy declaration by late June.

Luno has maintained a clean safety record, with no major hacks or regulatory penalties reported. Its platform continuity has been uninterrupted, and user wallet freezing or account issues are not prevalent.

Risk Controls

While the exchange promoted two-factor authentication and encryption, more advanced controls like withdrawal whitelists, anti-phishing systems, segregated sub-accounts, or fine-grained API permissions were either minimal or undocumented.

Luno enforces industry-standard security measures including two-factor authentication (2FA), address whitelisting, anti-phishing code support, and granular API permissions; it also integrates advanced geolocation risk detection to prevent spoofing and unauthorized access.

Transparency

XeggeX did not maintain any visible transparency mechanisms—no monthly audit reports, no publicly visible wallet addresses, and no formal service-level agreements; communication slowed notably as the bankruptcy process unfolded.

The platform emphasizes transparency through its regular proof-of-reserves audits, maintains risk and compliance reporting internally, yet does not publish public monthly wallet activity reports or formal SLAs—its transparency centers on audit-backed proof and internal governance.

Deposits, Withdrawals, KYC & Support

Fiat Deposit Methods

XeggeX does not support fiat deposits; only cryptocurrency deposits via multiple blockchain networks are possible, with no stated minimum or maximum, and the process typically completes in just a few minutes.

You can deposit fiat via bank transfers (including instant methods like PayID or FPX, where available), debit or credit cards in select regions, and even vouchers in some countries; minimums and maximums depend on your verification level, and funding can be instant or take up to a few business days depending on your bank and country.

Supported Fiat Currencies & Conversion

KYC (Verification Levels)

KYC isn’t mandatory for crypto-only trading, but users without KYC face a daily withdrawal cap of around $5,000—verification lifts this limit significantly, unlocking higher withdrawal thresholds for larger-volume users.

Account verification progresses through three levels—Level 1 (basic details), Level 2 (ID and selfie), and Level 3 (proof of residence and source of funds)—with each unlock offering higher deposit, trading, and withdrawal limits, often culminating in virtually unlimited access once fully verified.

Withdrawals

Withdrawals are processed swiftly—often within minutes—and support several network types (e.g., ERC-20, BEP-20), although exact limits vary; verified users generally enjoy higher or unlimited withdrawal capacity.

Fiat withdrawals must go to a bank account in your name, are subject to minimums and maximums per region tied to your KYC tier, and typically clear within standard banking times; crypto withdrawals are conducted over relevant networks (e.g., ERC20, TRC20) and use dynamic blockchain-based fees.

Customer Support

Support is handled via a ticketing system with claimed 24/7 availability and typical response within 12 hours; email and platform tickets are primary channels, while response speed and resolution quality are reported to be inconsistent.

Luno offers 24/7 assistance via an in-app digital assistant (Toshi) or email, supplemented by a thorough FAQ and Help Centre; response times vary, but many users resolve routine queries quickly through the knowledge base before reaching out directly.

Languages & Localization

The platform’s interface is natively in English, with fee displays in USD; there are no localized versions or specific regulatory frameworks tailored to other regions.

The platform supports native English (and other regional languages) and displays fees and balances in your local fiat (EUR, USD, ZAR, etc.), ensuring clarity and compliance with local regulatory frameworks in supported jurisdictions.

App Quality & Stability

XeggeX offers both web and mobile (iOS beta and Android) access, with a smooth, intuitive interface, but the app’s stability and recent update cadence are unclear and may vary across platforms.

Luno’s mobile and web apps are known for stability and frequent updates. While specific crash-rate statistics are not disclosed, the apps maintain a smooth user experience with regular enhancements and minimal downtime reported.

Experience, Performance & Ecosystem

UX/UI

XeggeX offers a clean and modern interface that’s intuitive for newcomers, featuring toggles between basic and full-screen layouts (plus light/dark themes), giving beginners a comfortable entry point and allowing power users to access more comprehensive views with minimal friction.

Luno offers a clean, intuitive interface ideal for beginners, alongside a slightly more detailed layout—not an explicit “Lite/Pro” toggle, but it achieves a simple-to-advanced feel within a single platform.

Performance

The platform is engineered for swift order execution under normal conditions, but experienced disruptions and log-in downtime during critical market events—compounded by stretched support and restoration delays tied to operational chaos during the collapse.

Execution is generally swift with minimal latency under normal conditions; while occasional slowdowns may occur during sharp market spikes or KYC surges in bull runs, Luno’s infrastructure handles typical volume reliably.

Education

XeggeX did not provide structured educational resources like academies, paper trading simulators, or Spanish-language tutorials, focusing instead on direct trading utility rather than user training or localized guidance.

Luno provides a robust Help Centre and educational articles for crypto basics, but it lacks a demo or simulator; Spanish-language support may be limited depending on your region, with most guidance in English.

Community

While XeggeX initially maintained active presence across Discord and Telegram, these channels were abruptly limited or shut down amid the crisis—though remnants of community efforts, including unofficial Discord support, continue to persist. Referral incentives were present but overshadowed by the broader turmoil.

The platform supports a referral program that rewards both parties in Bitcoin, and runs an ambassador program for content creators—though it doesn’t maintain dedicated forums or public Telegram/Discord communities.

Integrations

Users benefit from a native TradingView integration and access to liquidity-pool bots via the API, but there’s no formal integration with tax tools or accounting platforms—even though third-party developers have built basic automation tools via the REST API.

While Luno embeds TradingView for charting, it doesn’t support external bots; however, it integrates smoothly with top crypto tax tools like Koinly, Recap, CoinLedger, and other accounting platforms.

Who Each One Is Best For

XeggeX’s streamlined interface and breadth of niche token offerings made it suitable for crypto-savvy traders interested in altcoin and meme assets—but its fragile infrastructure and lack of educational support or system stability rendered it inappropriate for risk-averse or learning-focused users.

Luno is best suited for casual or beginner crypto users who prioritize simplicity, regulatory clarity, and basic staking—not ideal for traders seeking advanced automation, simulators, or robust community interaction.